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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
550 ratings and 260 comments received in the last 90 days.
24 April 2024
The personal service provided by Scott was exceptional and he kept me updated on the status of the car too. He is helpful, professional and very down to earth, it was a pleasure dealing with him.
13 April 2024
Excellent customer service .
05 April 2024
Friendly professional service. Very helpful sales consultant
03 April 2024
They kept me up to date with the cars progress and when it would be ready.
03 April 2024
Ryan helped go through everything about the car. Ryan went above and beyond.
03 April 2024
I'm very satisfied with the experience it was made very easy and nothing was too much trouble.
01 April 2024
Staff always pleasant and helpful, remembered me from the previous purchase and were attentive to my questions. Compared with experience in the local competitor showrooms the experience with Halliwell Jones Chester was excellent!
30 March 2024
Professional Service
29 March 2024
Very pleasant and knowledgeable
29 March 2024
My experience was very good from the first visit to the showroom to finally collecting my new car. I knew exactly what I wanted and the staff made sure I had just that going through every detail until I was happy.
29 March 2024
Helpful and kept me informed of delivery date
28 March 2024
From the moment we entered the showroom Hailliwell Jones Chester we were greeted by a friendly receptionist who immediately found us a sales person to answer all our queries. Tom Bracegirdle was excellent. He answered all our queries.
28 March 2024
Ryan is a very informative and helpful salesman. Very helpful and not pushy at all. Nothing was an issue and all queries and questions i asked were answered with no issue.
26 March 2024
Support from Joseph The car is lovely and got it so quick
24 March 2024
Very professional and friendly
22 March 2024
The bmw centre was easy to get to and the staff were inviting and helpful
21 March 2024
Very happy with attention and help we were given by sales rep Scott Parker in Halliwell Jones Chester .
17 March 2024
All went well, on delivery had a good demonstration of the car.
12 March 2024
On visiting showroom one of your Sales Executives, Tom, introduced himself he was professional, friendly, approachable and nothing was too much trouble. He was extremely helpful with all queries.
11 March 2024
Every step of the process was handled so efficiently with prompt responses to my queries, from first enquiry to driving the car away. The vehicle prep and set up by Steve was done expertly.
09 March 2024
Our experience was superb from the moment we walked in to when we took delivery. Everyone treated us with total respect.
06 March 2024
Service provided was second to none
04 March 2024
I enjoyed the whole experience of buying my new BMW.
04 March 2024
Ryan was very friendly & professional. He was like a little book of knowledge. Helped me find exactly what I was looking for. He helped me with controls I was unsure of & also went through everything on set up with me. Thanks Ryan!
03 March 2024
Excellent, friendly and personal face-to-face service and attention provided by Ryan at Halliwell Jones, Chester who helped me choose my new 118i which suits me perfectly.
02 March 2024
From the time you walk into the dealership to the time I drive out with my new car the service is exceptional
01 March 2024
Sales advisor Ryan Chute was brilliant throughout.
28 February 2024
Ryan and the team were fantastic throughout
23 February 2024
Thomas was friendly, extremely knowledgeable and professional at all times. His communication skills are excellent. He kept me in the loop from beginning to end.
22 February 2024
Very good but could improve on cold drinks and coffees
22 February 2024
Very satisfied with my BMW buying experience
25 April 2024
Quickly sorted the job and even took the time to show me how they did it.
25 April 2024
Service very good.Wasn't too happy about nowhere to sit and wait as I had come all the way from Birkenhead.I am not in the best of health and had to walk around the Shopping Centre for a few Hours.
24 April 2024
Excellent
24 April 2024
Easy to book, kept well informed and fast service overall.
24 April 2024
Very satisfied as our extended warranty covered the repairs.
24 April 2024
Making it completely obvious to a customer that you haven't met any targets or bonus' by your attitude towards a job not being authorised.
22 April 2024
Happy with the contact. WhatsApp worked well although I thought I was having the EGR valve replaced not just checked
22 April 2024
Job done, as required.
22 April 2024
First class service
22 April 2024
Quick and efficient
22 April 2024
Keith is very helpful and very informative.
20 April 2024
Kept me in touch with what they were doing to my car.
20 April 2024
Brilliant service from the moment I drove into the handover area. Gareth the workshop controler was a brilliant help in explaining what work was going to be complete on my car
20 April 2024
All good
19 April 2024
Great team at Chester everyone is so friendly and helpful.
18 April 2024
Staff were great, informative and accommodating.
18 April 2024
fixed the problem quickly and kept me updated
17 April 2024
Went above and beyond
17 April 2024
Paul Atherton is a credit to the company.
17 April 2024
The car was ready to collect when promised
17 April 2024
Mike was friendly proactive and communicated really well
17 April 2024
Again very pleased.
17 April 2024
All good although Service messages not fully updated
17 April 2024
The young man who dealt with us was fine, however, as this is an EV I did ask how the brake test is carried out, perhaps next time.
17 April 2024
As always excellent customer service. The after sales staff are easy to deal with and helpful.
17 April 2024
Staff are helpful and kept me informed of progress and arranged for me to keep a loan car overnight when my vehicle took longer than expected.
17 April 2024
The score reflects how satisfied I was with the service.
17 April 2024
I was asked if I wanted my car cleaned and I said yes. The car was washed and hoovered well but the seats/trim wasn't hoovered. This is no issue just not what I expected hence why I've only given a score of 4.7 rather than 5.
17 April 2024
Every one I delt with were great ??
16 April 2024
Messages to the app are not answered or followed up and a number of things not been carried out. I still have not received the free MOT voucher.
15 April 2024
The mot was done in the time.
14 April 2024
I was in and out with the agreed work done in the agreed time, perfect!
14 April 2024
Verry professional!!
14 April 2024
Excellent customer service. Very attentive with the entire process with applying for finance, updates etc.
14 April 2024
Because all the aspect of customer service were fulfilled
14 April 2024
Dropped car off at allocated time, very smooth and efficient survey
13 April 2024
Mike was brilliant throughout the process My only disappointment was the valet..the exterior was great but some of the interior was less impressive and the boot had not been touched.
13 April 2024
Helpful staff all round good customer care
11 April 2024
excellent service and completed very quickly
11 April 2024
Friendly and helpful staff
10 April 2024
Kept informed as to the progress of my vehicle and work was completed early
10 April 2024
Great communication and explanation of problems.
09 April 2024
I have great confidence in the quality of the work done on my car. Thank you
09 April 2024
Although there was an issue with my vehicle after the work HJ Chester completely resolved it.
09 April 2024
Everything went smoothly as expected and my car came away happy
09 April 2024
Clear advice instilled confidence in the whole process. Professional atmosphere and great reception bay and staff.
09 April 2024
As the owner and user of the car I expect my requirements respected.
09 April 2024
Extra touches like a lift home and cleaning my car
09 April 2024
Staff kept me up to date with any issue and carried out the service to my requirements
08 April 2024
Car was cleaned and staff excellent but had car for 2 days which was slightly inconvenient but just one of them things.
08 April 2024
Worked hard to get car ready quickly !
08 April 2024
Booking was easy.Excellent service throughout.
08 April 2024
Great service.
08 April 2024
Have already said it above.
08 April 2024
Joe was very quick in getting me in the replacement car as I had to be back on site asap
08 April 2024
Happy with service
08 April 2024
Great
08 April 2024
The person who I dealt with was professional and friendly.
08 April 2024
Booked in easily, arrived with no fuss and contacted in plenty of time after work was completed
07 April 2024
The service provided has always been excellent.
07 April 2024
As above
07 April 2024
I had no issues with the booking of the service through to collection of my car the total experience was excellent the way I was kept updated with what was happening during the service was really good very impressed throughout
05 April 2024
I managed to leave without an argument with anyone which is a nice change
05 April 2024
Feed back could have been better, needed prompting
03 April 2024
The information on the car i drive talked about needing an inspection service so that is what i booked online but on arrival it was only needing an MOT. Perhaps you should consider removing this potential mistake for the customer.
03 April 2024
not telling me when I can come back in to have the rear windscreen wiper replaced
03 April 2024
Faultless appointment
03 April 2024
I found Mike Whatling especially helpful in keeping me informed of progress during the service. All staff I came into contact with during my visit were very pleasant.
03 April 2024
It's The Truth
03 April 2024
Professional service & fast turnaround.
03 April 2024
Very quick and efficient service, excellent customer service and very friendly staff. Thank you
03 April 2024
Excellent service
02 April 2024
Professional, great customer service!
02 April 2024
Given the above and the extraordinary cost of a brake fluid service not an enjoyable experience
02 April 2024
I was completely satisfied with the service experience at Halliwell Jones Chester. However, I do think that your hourly rate is a little excessive.
01 April 2024
Like the idea of a video sent by the technician working on my car of his findings.
01 April 2024
Went straightforward vehicle returned at appointed time with a valet as well. Great service.
31 March 2024
Quick turnaround
31 March 2024
From start to finish care was offered by all front facing staff
31 March 2024
Good service
30 March 2024
All services ok
30 March 2024
Everyone I came into contact with was extremely helpful. Clare Rogerson at reception and David the Chief Engineer have given outstanding service.
29 March 2024
My locking wheel nut was noticed to be missing the next working day after collecting my car from Halliwell Jones (HWJ). The Tyre Pressure Monitor/RDC warning light also started showing on my dashboard. HWJ refused taking responsibility for the nut.
29 March 2024
Fantastic service and staff
29 March 2024
No issues
29 March 2024
Engineers video of car, voice sound did not work properly so it was useless ??
28 March 2024
I was kept well informed throughout.
28 March 2024
Quick and efficient service
28 March 2024
Facilities and building in general at a very high standard, as was staff.
28 March 2024
Everything went well,very good experience.
27 March 2024
From the moment I drove into the service dept I was treated to a level of service rarely seen before, from dropping the car off, use of stunning courtesy car, to picking up the vehicle. Thank you Paul.
27 March 2024
Georgia who dealt with me at Hallowell Jones Chester was excellent
27 March 2024
Car cleaned and looked after for free due to recall
26 March 2024
HJ service dept have always dealt with me in a pleasant and polite manner treating me as a valued customer
26 March 2024
did wot it said on the tin!
26 March 2024
I stayed with the car during the day on the assumption I would have to get home in the evening. When I was informed that the car would have to be kept overnight kit would have been nice to be offered a courtesy car
26 March 2024
Very helpful staff
26 March 2024
Can't fault the service I got.
25 March 2024
Again very satisfied with the levels of service which I have come to expect at Halliwell Jones in Chester.
25 March 2024
Although I am satisfied with the work carried out and the information I have/had been given, there a couple of things that I asked about that I did not receive an answer to, or even acknowledged that I asked about them at all.
25 March 2024
Really good customer experience
25 March 2024
BMW would rather have ne replace the whole wheel arch rather than have me repair what is basically a scratch. Bit upset about that
25 March 2024
They even disposed of my egr valve where I could have taken that back to my local garage to claim for parts warranty so Iv ended up paying 2 lots of £160 investigation charges and £300 on a job I had done in December i want to Speak to head office
25 March 2024
Great and clean new service centre, knowledgable staff that don't try and force unnecessary work
24 March 2024
easy TO BOOK REMINDER KEPT UP TO-DATE WITH PROGRESS FRIENDLY STAFF
24 March 2024
Scheduling the service was straightforward and Halliwell Jones were able to arrange to meet all my service needs to be completed all on the same day. Booking in on the day was seamless, I was kept informed of progress and collection was easy
24 March 2024
My car had its first birthday check over and the engineer found a nail in a tyre. So they sourced a new tyre and fitted it on the same day. I was pleased that they were able to do this. Also the car was washed and vacuumed to a high standard.
24 March 2024
Tom were excellent thank you We so happy with our brand new IX50
24 March 2024
Having eventually got to a service person it went well. Prior to getting to that person it was a ridiculous process, where I had to justify to unqualified staff why I wanted a service appointment.
22 March 2024
All the staff were very helpful and I was very pleased with the work carried out.
22 March 2024
There were problems and this was quickly solved. The waiting area was a godo place to do some work.
21 March 2024
It was done on time and I had a rattle on the front passenger seat which was done
21 March 2024
No issues. Smooth experience
21 March 2024
A little disappointed to learn of an oil leak that requires a further appointment and at having to wait 6 weeks, although I do realise that I will have a loan car on that date.This is the first significant fault in 30 yrs of new or nearly BMW's
20 March 2024
Rebooked very quickly after mot fail.. jobs all sorted. Mike was excellent, helpful and friendly
20 March 2024
Customer service agent - Mike Lloyd, a charming & well informed gentleman who is a credit to the BMW team I've scored 4 stars due to the fact that the BMW eye dash cam sim card was missing after the service & I had to make a few calls to resolve.
19 March 2024
Welcoming, excellent workshop entrance way and personable reception, greeting myself with proper politeness.
19 March 2024
I rang ahead of my visit to ask if I had to make an appointment to fix new number plates, I was told I could just turn up, on arrival I was told I should have made an appoint and although the plate was made quickly it took 1hr 20mins wait to attach
19 March 2024
Completely satisfied. Staff are always welcoming and informative.
19 March 2024
Can't think what would improve it
19 March 2024
Top job
19 March 2024
Very satisfied
19 March 2024
Paul Atherton was fab, my car had to stay in a little longer than expected, Paul kept me updated with the progress
19 March 2024
Excellent! Paul at the service center is extremely knowledgeable and professional, providing all the information that is useful for my understanding of the health of my car. He is friendly and eager to help
19 March 2024
Good level of customer service, provided by front of house staff. It would also be very helpful to be able to chat with the actual service engineers.
19 March 2024
Polite and informative service from Mike, pleasant waiting area, clean and high-quality bathroom.
18 March 2024
I took out the Haliwell jones 36 month warranty and the car was collected within the hour and delivered to the service centre, the only concern was the time it took the warranty to approve the repair which I think was too long, once approved all ok
18 March 2024
Highly satisfied .
15 March 2024
Had to call up to get updates. Wasn't called when i was told i would be at times.
15 March 2024
My interaction with Joe at Haliwell Jones Chester from a client perspective has been both professional and exceptional, nothing is too much trouble.
15 March 2024
Sorted me car out as quickly as they could
14 March 2024
Service completed promptly and efficiently.
14 March 2024
Car booked in for a management issue. Although the part was t available on the day I was guaranteed that the part and car would be ready the following day. I was kept informed .
14 March 2024
Always feel looked after, Mike is always great! Efficient, sorted me a loan car when it wasn't booked properly on the system, always calls giving plenty of notice on your car pick up. Can't think of any negative
13 March 2024
Very communicative and I knew exactly what was happening and when
13 March 2024
10/10 all round fantastic service
13 March 2024
Completely satisfied, it was a pleasure having Paul Atherton as a focus point. He made the whole process very easy.
13 March 2024
The guy I dealt with at the centre was brilliant. Easy to speak to and understood my points.
12 March 2024
Kept informed of all work progress, costs etc
12 March 2024
I had a water leak from offside rear door into rear footwell. A common problem in my model year car. I'd explained the problem clearly to garage, the car has been returned to me and still leaks.
11 March 2024
Excellent communication from Keith, kept me informed every step of the way, very helpful and pleasant to deal with.
11 March 2024
Paul Atherton was great and kept me informed of everything.
11 March 2024
All good
11 March 2024
Mike provided great customer service, spent time supporting with courtesy car (manual Vs automatic)
11 March 2024
The whole process of checking in my car to picking it up again was seemless.
11 March 2024
Video of issues on MOT sent through quickly, enabling speedy decision on the way forward
11 March 2024
Terrific service and communication.
11 March 2024
I booked a two hour slot and also the service adviser told me there was a delay (I was waiting for 2.5 hours), i would have expected BMW to be a little bit slicker. A two hour slot is a two hour slot.
11 March 2024
Friendly staff and great service.
11 March 2024
No complaints very good service
10 March 2024
We were well looked after by a first class team of people doing a fantastic job in a busy environment
10 March 2024
Superb receptionist who were very friendly and funny. Service staff excellent service and update on car overall great experience.
10 March 2024
No hassle good service
10 March 2024
Facilities and people were excellent
09 March 2024
Overall a good level of service given by the service advisor. My only fault would be that the interior clean my car received was pretty poor. The passenger footwell in particular was still noticeably dirt.
09 March 2024
Great
08 March 2024
You did what you had to and no more.
08 March 2024
Excellent service as usual. Thankyou.
07 March 2024
Service was excellent
07 March 2024
The work that I requested was carried out fully, and I was pleased with the result.
07 March 2024
Best dealer I have been to
06 March 2024
The actual service of the car and the customer service were very good
06 March 2024
All service staff were very friendly, courteous and professional. Regular updates on what was happening with my car were also provided.
06 March 2024
Always a pleasure dealing with the service centre. However waiting for over 40 minutes to collect the keys to my car later in the day was a poor show.
06 March 2024
Work carried out is always of the highest standard (the same can be said of the free coffee!!)
05 March 2024
Just satisfactory
05 March 2024
Superb
05 March 2024
Professional Service and friendly staff
04 March 2024
Nice place and everyone is welcoming and friendly.
04 March 2024
Whilst I feel that my car is in good hands at HJC, the customer experience is frequently not so good. Despite booking well in advance, I couldn't get a promised return time and the cost was considerably higher than alternative options such as ATS.
04 March 2024
V helpful
04 March 2024
False readings on alignment check Attended for replacement of part only to find part not in but could be ordered for later in the afternoon
04 March 2024
kept me up to date and informed me of everything happening to my car.
04 March 2024
Professional checkin and physical arrival meet and greet process. Fully informed throughout the appointment. Post appointment briefing informative. Its not a typical car service appointment experience, more like a 5* hotel experience.
04 March 2024
Quick and friendly, everything explained clearly
03 March 2024
Very satisfied. Keith was superb, he even sorted the app for me which was very helpful.
03 March 2024
Was kept informed throughout. Work was carried out with no problem. Nice surroundings while waiting..complimentary tea and biscuits. All helps.
03 March 2024
Recently we dropped to owning only one car and we live out of town where a car is essential. So it was important to have the courtesy car. It was my first time driving a mini and I found it a very pleasing drive. We only travel 2 or 3 miles each trip
03 March 2024
Satisfied in every aspect.
02 March 2024
Mike looked after us and kept us informed at all stages of the work
01 March 2024
Was kept up to date and a speedy turn around
29 February 2024
Only thing was when bmw assist came out and you didn't have any available space at the garage for over a month
28 February 2024
It was very thorough and efficiently done
28 February 2024
Just very impressed by everyone
28 February 2024
Jo was informative, friendly and efficient. My car came back cleaned and vacuumed
28 February 2024
Very efficient and friendly.
28 February 2024
Great service
28 February 2024
efficient and effective
28 February 2024
1st class service, faultless
27 February 2024
Didn't receive a safety print out due to printer fault. Nor did I receive promised emails
27 February 2024
Might of saved me a lot of money
27 February 2024
Very thorough Although if the car is not 100% perfect you identify what needs repairing/ replacing. That can be somewhat OTT.
27 February 2024
Issue with car resolved
27 February 2024
Quick response to a Recovery problem, reasonable (though above some market) price, and really good collection/handover. The updating was best yet from HJ FOR ME.
27 February 2024
Excellent service, friendly staff, didn't feel overcharged, nice to have the car cleaned inside and out
27 February 2024
MoT dealt with efficiently.
27 February 2024
Marked down half point due to the valet being sub standard.
27 February 2024
My Car was in and out same day for egr valve recal. Mike Lloyd explained exactly what was being done and the time taken to carry out replacement. A very Helpful friendly service.
27 February 2024
Because the guy lied to us if he was told the truth we will probably never get the car fixed now because we are struggling with the money
27 February 2024
I have a warranty and I find it frustrating to not have it utilised automatically. I have to ask each time for it to be considered
27 February 2024
Although my bmw is a 2013 model it was still treated like brand new it was fully cleaned and felt new again thank you
26 February 2024
All good. More notice would of been good to collect the car.
26 February 2024
Still waiting for someone to contact me about renewing my service plan despite leaving messages
26 February 2024
See above
26 February 2024
All completely satisfactory including an inspection/video and cleaning of the car as well the airbag replacement.
26 February 2024
Very.
26 February 2024
See answer above
25 February 2024
.
25 February 2024
Staff Joe was nice. Took time to explain what to expect during the service . He kept me informed of the progress of the service .
24 February 2024
I had a few things regarding tyres on my car and the staff were very helpful, sorted all out and gave a goid health check!
24 February 2024
Completely
24 February 2024
From dropping my keys off with the service advisor assigned to my vehicle for the day, the car wash my vehicle got - outstanding. the friendly welcoming from the other staff working at the BMW. Superb.
24 February 2024
Joe was very helpfull.
23 February 2024
It was a very slick operation
23 February 2024
From booking a service, being reminded and day before communicating with Joe, service agent at Chester, booking in, the servicing of my car was completed to my satisfaction, as always
23 February 2024
Everything was done neatly and on time. They even checked my MOT advisories and advised next steps for peace of mind.
22 February 2024
Friendly courteous staff and top notch service
22 February 2024
Car checked in quickly. Kept updated but had to keep car overnight as you were running behind following problems on earlier jobs
22 February 2024
Without going into technical details, tracking does not just go ou. Suspension bushes wear, tyres wear or damage may have been caused to steering or suspension components. None of that was found.
22 February 2024
Great service and value for money. I was kept up to date with the progress of my car throughout the time it was in the garage.
22 February 2024
Was relatively simple MOT and End of Warranty Check, but it all went smoothly and super professionally
22 February 2024
Detailed information given to me about the car after the work was carried out.
22 February 2024
Nothing to complain about
22 February 2024
In general, good customer experience, though asked for a call in the afternoon and for the car to be ready early afternoon as I had an appointment. The call never came, the car was ready at 4.15 and I missed my appointment.
22 February 2024
Very satisfied, coffee on arrival, looked after quickly and curtesy car ready.
22 February 2024
The transaction was seamless. Mike who was my support engineer was perfect. He kept me updated throught the process.
22 February 2024
Actual service was fine
21 February 2024
Dealt with my car's issue promptly and without fuss.
24 April 2024
Kept update to with delivery timeframes.