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ABOUT HALLIWELL JONES CHESTER

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David Nutter

Head of Business

Mike Anderton

New BMW Sales Manager

Stephen Maher

New BMW Retail Manager

Stuart Holland

New Car Sales Executive

Louis McCallow

New Car Sales Executive

Steve Wakeman

New Car Sales Executive

Steve Ricketts

New Car Sales Executive

Denice Woodcock

Corporate Sales Manager

David Smith

Local Business Development Manager

Barry Kelly

Used Car Sales Manager

Andy Breakey

Used Car Business Manager

Mark Jordan

Used Car Sales Executive

Martin Allen

Used Car Sales Executive

Rachel Gough

Used Car Sales Executive

Andy Ibell

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service was on time and everything was done properly.

Service

A return visit (hence not 5). Efficient and helpful staff

Service

Everything went smoothly. All my queries were answered in a good timely manner

Service

They diagnosed and fixed the car and updated me with progress along the way. Just the way it should be.

Service

First visit ........good start really liked I could have it done on a Saturday morning

Service

Well done

Service

All booking in procedure followed well

Service

Mike was brilliant and the car was repaired within 24 hours. Brilliant service.

Service

highly professional experience

Service

Kept to their promise on time

Service

The waiting list for a service with a loan car is extremely long. Had to rent a car for £100 plus. In some places (eg Cardiff) they made a deal with the near buy rentals to facilitate providing loan cars.

Service

Professional staff , nice surroundings , easy to check the vehicle in , a call when the service was completed , car washed and valeted , all the work carried out explained.

Service

Disappointing that they didn't investigate fully as the battery discharged in less that 24 hours.

Service

Improvement with regards to timekeeping. The time the customer is told their car is going to be ready could be better as each time my vehicle has been in for a service it has always been ready later than I have been informed during the drop off.

Service

Didn't give me copy of service details. Car had warning sign when left. As it turns out was just tyre pressure resetting do no problem.

Service

Car not fixed, needs to go in again. Tyre pressures incorrect

Service

As the only requirement was to install my winter wheels this was completed quickly.

Service

Just a guess, really

Service

Work carried out satisfactorily but differing advice between booking in and on the day would benefit from coordination.

Service

Service was completed on time, efficiently.

Service

Again the Service Manager was most helpful contacting BMW and they agreed a good will gesture.

Service

When I took my car to be valeted, I had to wait longer than I had anticipated.

Service

No courtesy cars are available. £6 is provided for a taxi but that isn't enough to get to the train station.

Service

As above

Service

Sorted out whilst I waited and took less time than expected

Service

Poor service and customer service!misleading

Service

Excellent service. After sales staff very helpful and professional, and I will continue to use this after sales centre due to this, even though they are not my local dealer.

Service

Very organised and efficient.

Service

The waiting area & facilities provided were very good.

Service

I'd booked a loaner car, but when dropping my car off the staff looked shocked when I asked for the loaner car I'd been promised when booking in the first place.

Service

Everything is dealt with to the highest standard and there is nothing negative about the experience.

Service

At Williams Liverpool I was made to feel like I was causing them hassle when booking my car in. At Halliwell Jones I was made to feel welcome. The feedback I recieved from the sercixe assistant was great

Service

Friendly and knowledgable staff. Service department could be improved in terms of dealing with paperwork.

Service

Very friendly and helpful staff. Nothing too much trouble. A very satisfactory experience.

Service

It was spot on

Service

Staff are very friendly and helpful.

Service

The attention I was given .

Service

Always receive outstanding care from Louis McCallow, hence that and the quality products from BMW for returning.

Service

Prompt efficient service

Service

Staff were helpful soon as I walked in, very comfortable waiting area, all that was missing was waiting on staff for the coffee....

Service

Clare gave honest and informative answers to all my questions

Service

Efficient and knowledge service staff

Service

Direct conversation with staff member during delivery and collection was friendly and efficient . On arrival in both cases was directed to take a seat without any indication of expected time before these conversations .

Service

Waiting area is comfortable with wifi, complimentary drinks with snacks at low price while waiting.

Service

See answer to question 1

Service

Only disappointing thing this time was that i was not given pick up and drop service like last two years.

Service

Excellent communications from start to finish. Car was picked up and dropped off on time.

Service

Actual service was great some issues booking and with time slots

Service

Recall work completed with explanation that three bolts replaced, I felt that more detail could have been provided but still selected complete satisfaction. Car was returned fully cleaned and placed for me to immediately drive away.

Service

Car was fixed quickly and to my satisfaction

Service

was told my car was ready 3.30, turned up at 4.00, picked my car up at 5.30. Just left in the service area whilst most people went home! Very poor.

Service

satisfactory

Service

All went ok

Service

Faulty parking sensor replaced under warranty without any query.

Service

All my requests were carried out efficiently and on time

Service

Overall as above very good /professional, just a bit of tweeking re calling in from outside...needs to be more seamless...

Service

The service I received was first class.

Service

Disappointing that you have stopped the taxi service / drop off this year especially bearing in mind that a courtesy car is rarely available and and your distance from Chester City Centre.

Service

It would have been good to know before arriving that additional work was required (updates to software etc.) that would add to the service time. However the facilities available while I waited were great.

Service

Honest and efficient

Service

Curtesy car provided, Contact from customer services rep once car had been attended to.

Service

When I was given the car, firstly it was a Mini and the representative told me that I should have had a BMW but the customer had not yet brought it back in. I got in the car and had only 14 miles of petrol so I had to stop which made me late for work

Service

It was ready before the promised time and everything was professional. As nothing needed doing except and oil and filter change I cannot comment on the quality of the work

Service

The staff were great no problems, but as above customer cuistomer service needs to be a lot better,

Service

Efficient friendly service. The South African man who dealt with me could not have been more helpful.

Service

Very disappointed with service, knowledge and customer guidance. I feel very let down by this dealership service dept.

Service

I was passed between BMW UK and Halliwell Jones for months, with no resolution.

Service

I got the feeling that everyone at haliwell jones were doing all they could. The manager was always available to discuss my repair.

Service

Efficient and highly professional

Service

Depends who you speak to and who you get, my experience is positive with some and negative with others.

Service

The process in general was operated smoothly

Service

Did not call to update me on status, long wait to collect car, service agent unaware of cost I was quoted, car wash incomplete, broken part of seat (parts left on seat but not advised about it - additional trip needed to sort).

Service

Very friendly, efficient and timely service

Service

Within timescales promised

Service

Job done on time and as planned

Service

The car is running well and the interior was cleaned

Service

Not looking after customer but more looking after themselves

Service

car in for repair for 7 working days and still not fixed. don't believe I have been given the truth either

Service

Service was completed on time and in line with expectation

Service

Even there was misunderstanding of fault description , the problem has been sorted while I was waiting

Service

welcoming atmosphere at Chester. Helpful staff. Free tea/coffee and biscuits a good idea for customers.

Service

Despite leaving my car from 10am until 11am the following dat it did not get washed due to an oversight. As my car was in for a recall and I had to return it at no inconsiderable inconvenience to me I thought this was poor.

Service

Booking not known when arrived, kept waiting, repair and work not completed satisfactorily.

Service

No problems

Service

As a casual caller I was treated very politely and was dealt with as soon as possible.

Service

Ask Halliwell Jones.

Service

From the very start the process has been nothing but hassle, BMW Halliwell Jones Chester is rather useless. Selling the first car I put a deposit down on to another customer. They then promised dates for my car to be completed which they couldn't ful

Service

Good service by all members o fstaff and efficient car service

Service

I wanted to have a car advanced eye fitted with my service. I visited bmw hub to price item. On the hub my car wasn't compatible with the car eye offered by the service department. I lost confidence and decided to go elsewhere.

Service

No delays and clear explanation of work done

Service

Not handed check sheet. Had to ask for it then when given there was an item that needed attention. Had I not asked then I would not have know there was a fault. Replacement sat nav not fitted correctly. Had to take car back following day for that to

Service

Was told that the service would be only an hour when booking and that I would need to wait. When I arrived was told 2 hours there is not enough space in this box to explain the wider impact this had on me and my family/childcare.

Service

Friendly and good service

Service

It's a very nice place

Service

Staff listened to my problem and acted accordingly. Problem solved.

Service

Smart and comfortable surroundings , efficient staff, good service

Service

Because my last service wasn't completed and it seems like the onus was put on me to get the car in to have the job finished.

Service

Would be a 5 but seems difficult to get appointments until months ahead Very promptly completed the worksas I mentioned I would appreciate the car back sooner that day.

Service

Only reason why I gave a 3.5 and not a 5 was because I was going to be charged more than initially quoted for my service.

Service

No drama with service but again this delay to drop off and collect car,wash was ok but price had gone up from 256 quoted in Feb to 314 for a basic service and brake fluid change.

Service

No problems at all.

Service

The drop off and pick up arrangements are much improved and worked seamlessly when I visited the service centre

Service

Again they need more people operating the phones. Surely if they're busy the phones should divert to other staff.

Service

Staff friendliness

Service

Problem not yet solved but working with great effort to try and fix the problem

Service

Efficient and stress free

Service

Excellent valet. Not particularly happy with a quote of £70 for brake fluid change even though vehicle was still under the 5 year service contract.

Service

No concerns, recall repair completed, and good communication

Service

Arrived @ 08.00, promptly attended to & requested vehicle for 14.00/14.30. Received updates as to work required via text & authorised by return. Then received call that Vehicle ready prior to requested time!

Service

Everything was very good.

Service

They could not have done more and been more helpful and Mike Whatling went that extra mile . All.the staff were friendly

Service

Even though my car went in for an oil change and ended up being with the BMW service center for 2 weeks because of a software upgrade fault. The people at the BMW Center couldn't have been better. Great aftersales care. Well done Kevin.

Service

Did what they said they would do

Service

Or the fact that Chester tried to deal with all the cock ups that BMW UK caused

Service

On way home noticed light had come on advising of fault. Had to use my wife's 3 series which is a tight squeeze with 3 children. When reported told to ring BMW assistance. They came out same day to find a plug not replaced in socket. Very shoddy work

Service

I was told initially to remo ve the lines which appear on my car after rain by 1,rubbbing them with my finger. 2 buy a good quality wax and polish them off(I am 71 a nd in a wheelchair) it was not until Mike Whatling got involved things are being sor

Service

As before, concerns about costs to replace routine items.

Service

Like of courtesy car and sales persons advice was to cancel and rebook a safety recall untill courtesy car was available

Service

We arrived on time, we were welcomed at the door, paperwork all ready for us to sign little waiting about, what could be better

Service

Service is second to none. Wife has a Ford you drop her car off no class at all You drop my BMW off you have arrived to another level.

Service

I got a text to say my car was ready which is great. However, when I turned up at the dealer I had to wait 15 minute for my car to be handed back. Not acceptable.

Service

Fault was diagnosed and repaired efficiently.

Service

Efficient effective service. Couldn't have asked for more

Service

The vehicle was recalled due to an EGR fault. A new part was fitted by Halliwell Jones and my vehicle was returned to me but the problem persisted and got worse. I returned the vehicle to H.J.C. again for an associated part to be replaced.

Service

The service team looked after me and kept me informed over the factory recall.

Service

Please see previous comments. I am however pleased with the overall workmanship & the care which taken working on my vehicle.

Service

Work done very quickly and car valeted

Service

Lots wasted time and nothing gained. A cost to myself. Tyre valves incorectly fitted not resolved until 3rd vist. Steering rack not replaced after being told defective.2 days wasted Etc etc. I will never be going back or recommending!

Service

The job was done to good standard, the service around the actually job is poor

Service

Work carried out as agreed. Few problems during the works but continually kept up to date with the situation and when the car would be ready.

Service

as above all show, we had to bring car back for urgent work because no one called to tell us it needed spring fixing while doing service this wasted at least 4-5 hrs of our time! and wasted journeys too! the service manager was dumbfounded too!

Service

The people were brilliant, but the process could have been improved if I had been given a time slot so I did not have to wait for so long after dropping off at 9am and having to wait until it was finished in the workshop.

Service

Booked the car in for it's first service and was asked if I would like to know how much it would cost, replied

Service

I had to wait longer than I expected. The car was not cleaned as promised, although I was given the offer of returning on another day. Some of my settings had changed or lost, without being reset.

Service

As I had a bad time with my purchase and on returning with a problem that should Not occur this is in respective of my score.

Service

Difficult to get a loan car or collect and deliver, otherwise all good.

Service

Due to the excellent attitude and helpfulness of the staff who handled my problems

Service

Kept me well informed and completed the work in a timely fashion

Service

Very professional and a pleasant experience waiting for the car

Service

Tyres

Service

Starting to get back to the level of service they used to give. But still difficult to get hold of by phone since no phone receptionist at the service centre now that they've all been moved to the sales site :-(

Service

Three, perhaps four separate people dealt with me on each day I arrived for my appointment. It is no wonder that instructions are perhaps miss-interpreted and agreements not adhered to, unless there is also a degree of incompetence.

Service

The checking in process could do with some improvement. Waiting time between reception desk and contact with a service advisor was far too long. Also wasn't too impressed with having to pay for a service that I believed was covered by my service pack

Service

Dave the technician was excellent

Service

Excellent Service

Service

Because everything I needed was taken care of in a quick efficient and professional manner.

Service

The reception area is nice and welcoming, the service is very professional and clean administered by very polite staff. I was kept well informed and the car was available earlier than plans.

Service

Everything was as I was told it would be except he service took half an hour less which was a bonus

Service

I was expected on arrival and the car was ready to pick up at the time we agreed. The car looked like new - an excellent valet service

Service

It was only not 5 stars as I had to reset a number of the technology settings, including repairing my phone etc. I wasn't aware this would happen, so a heads up on that and even and offer to assist me sort it, would have given 5 stars.

Service

Jon made the whole experience easy and quick. Gave us loads of Info and explained new features. Whilst you hav a handbook it's nice to get personal advice and pointers

Sales

We were looked after from our first visit through to delivery in an non intrusive way by everyone we came into contact within the Chester showroom.

Sales

They sorted the mess out at BMW Finance for me.

Sales

a few hiccups but nothing to damage the experience

Sales

I couldn't fault anything in the process.

Sales

Everything ready and didn't have to wait to sort out the paperwork

Sales

Kept in the loop from start to car collection.

Sales

Really helpful and easy to communicate with.

Sales

The showroom was a delight to walk around, no hassle but help if you needed it. The hospitality was good, lovely coffee. Very friendly polite staff.very

Sales

Immediate problem with missing locking wheel nut key which was rectified day after pick up.

Sales

Staff very accommodating and very helpful through the entire process, even when I was having problems with my other car, they were very helpful and gave me great advice

Sales

Steve Wakeman was very helpful and courteous

Sales

Everything ran smoothly and the car was exactly as sold.

Sales

very good sales executive with great product knowledge and offered good advice

Sales

as Motability customer very helpful staff including collection of my old car

Sales

Great customer experience. Friendly and helpful staff. Jonathon Thomason was excellent. Delivery times were slightly over ambitious.

Sales

Fabulous service with fabulous people.

Sales

Your highly professional service The team you have working in Chester

Sales

The whole experience was so easy

Sales

Delivery was very prompt and even though we had a small issue with the number plates on collection Stephen was extremely quick in rectifying it.

Sales

Dealing with the same sales person helped the process which proved, again, smooth and met my needs completely.

Sales

Despite raising it previously we are still waiting on an accessory after 2 weeks preventing us using the tow bar. We had to chase paperwork. We had to pay interest by taking out unwanted finance for the discount. We spent over 50k and no drink

Sales

Professional conduct and customer care