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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
766 ratings and 392 comments received in the last 90 days.
11 November 2024
Great friendly service. Ella was great and so easy to deal with and kept me updated all the way through the sales process.
09 November 2024
Although there were delays with delivery, Steve Wakeman was always honest with me, and worked to resolve issues beyond his direct control. He is cordial and helpful. He got me a very satisfactory deal as far as I was concerned.
04 November 2024
I'm super happy with the experience I had dealing with Ryan Chute at Halliwell Jones Chester. He wasn't pushy at all and listened to my requests. He managed to source me exactly what I was looking for and had the car within two weeks. The handover wa
02 November 2024
BMW should state that the M Sport models are completly unsitable for luxury driving in comfort.
02 November 2024
Ryan was great. Very responsive to my needs without being pushy. Always easy to get hold of and quick to respond.
01 November 2024
Everyone was welcoming and professional
28 October 2024
Great service
20 October 2024
Really friendly and brilliant people to deal with
19 October 2024
Ella (Chester) was excellent from start to finish. Made life very easy for me. The young man who ran through the car's functions was also very good.
15 October 2024
Amazing and helpful. Sales team where friendly and efficient through out. Any questions quick to respond
15 October 2024
BMW Chester have been outstanding. Steve Wakeman has provided top class customer service from my initial telephone inquiry right through to collection and beyond. Danielle in Finance and Evan in Sales have also provided brilliant help and support.
10 October 2024
thomas listened to all our needs found us the perfect car
07 October 2024
this is the 3rd bmw i have bought from halliwell jones chester so they are getting something right
03 October 2024
got what i traveled 75 miles for
03 October 2024
From my greeting at reception to the handling of my needs the team were very good
03 October 2024
Smooth sailing purchase
01 October 2024
I had exemplary service from Ellie Scoones. I wasn't sure if I would be purchasing a new car at this time.There was no pressure or pushing. Ellie gave me some strong options and found a great deal. Fantastic communication throughout.
29 September 2024
Regular contact,all steps of the purchase explained. Am going to pick my new vehicle tomorrow with a full run through of the cars controls. Really helpful at every stage.
29 September 2024
Ryan let me make my own mind up over a week or so without chasing up
28 September 2024
Joe was extremely attentive & knowledgeable & Evan demonstrated the new car effectively & with charm
28 September 2024
Kept well informed throughout
19 September 2024
Very satisfying
15 September 2024
All the staff who looked after us were first class attention to every detail.
13 September 2024
Ella, with Frankie in support, at Halliwell Jones Chester were a pleasure to deal with. Outstanding service.
11 September 2024
Excellent service from Ryan and Fran. Nothing was too much trouble for them.
10 September 2024
Thorough and detailed answers to questions. Centre very nice and all personnel pleasant
10 September 2024
Always kept up to date by phonecall through each stage.
09 September 2024
Ryan is sales was superb
05 September 2024
I was extremely satisfied, Tom was brilliant, friendly, chatty, helpful and mate the experience enjoyable and easy.
05 September 2024
Tom was excellent from start to finish
03 September 2024
Direct, honest and knowledgeable conversations with Ellie at all times and even when i found a minor issue during the handover she dealt with that efficiently and assured me that it would be dealt with under the BMW warranty.
13 November 2024
It would be 5 star if costs weren't so high
13 November 2024
No problems from start to finish
13 November 2024
Warning fault was sorted on my warranty so no charge. Staff excellent.
12 November 2024
Car went in due to a recall and also had the mot performed at the same time. Happy with all work and car had a lovely bath too which is always well received too
12 November 2024
A bit of a delay getting my car back but very satisfied overall
12 November 2024
Poor communication and lack of interstellar once bill has been paid.
12 November 2024
Did what they said, on time. Appreciated the courtesy car.
12 November 2024
Kieth kept me informed with the progress of my car
12 November 2024
Only thing I would add is. If you are Wasing the car and hoovering then it should include washing the inner door sills as they were left dirty
11 November 2024
Good service
11 November 2024
The car has spent more time with BMW than with me. I was provided with a courtesy vehicle, but I had to chase down updates and keep everyone informed myself. Rather then bmw centre doing the chasing.
11 November 2024
Car wasn't ready when I arrived, despite being told that it was when contacted. Driver's seat had been taken to lowest setting and not restored.
11 November 2024
always very happy with service
11 November 2024
Very quick turn arround for my recall with no issues.
10 November 2024
Paul and the team were excellent
10 November 2024
Service completed promptly.
10 November 2024
Very good
09 November 2024
Fantastic customer service and feedback
09 November 2024
Excellent
08 November 2024
Work carried out quickly and to a high standard.
08 November 2024
No point to the car wash though. It was an awful job
08 November 2024
Excellent customer service , very friendly staff. Tom Hinde accommodated to all my needs during the entire process of receiving my vehicle, highly recommended.
08 November 2024
Customer service was fantastic!
07 November 2024
Health check on car carried out promptly while l waited
07 November 2024
Excellent customer service. I was kept informed. I was quoted a price before the service so knew exactly what I was paying for.
07 November 2024
Paul explained everything with sufficient detail. He kept in touch and went out of his way to provide the best experience. Joe Pickstock was excellent at communicating the needs of my vehicle (and my friends mini). Joe was also genuine and sincere.
07 November 2024
Because I don't think my experience holds HJ in a good light and hope that you can use the information to sharpen up your procedures
07 November 2024
Great service!
06 November 2024
Good facilities, good contact.
05 November 2024
Work carried out as requested
05 November 2024
Staff were brilliant. I only put this down slightly due to my car being dirty particularly on the outside, when I collected it.
05 November 2024
Minor negative was the wait time
04 November 2024
Didn't realise the appointment would take all day as I would have made travel arrangements to get out of Chester and pick up car later.
04 November 2024
All down to the fantastic customer service I received from Mike at Halliwell Jones in Chester, kept myself updated and really looked after me again as a customer, which is why I shall return, please pass on my appreciation.
04 November 2024
Well done
04 November 2024
I've experienced during my recent visits for car maintenance. On several occasions,I've brought my car in and left it with you for the entire day, only to be informed that some of the requested repairs weren't completed and that I'd need to come back
04 November 2024
Customer services should look to Monique to understand her ways of working, welcomed with a warmth smile, put at ease, listened to the customer with genuine concern, understood the customer's requirements and most importantly kept updated regularly
04 November 2024
Great customer service. A very helpful team.
04 November 2024
Staff are efficient polite and know there subject matter. I asked a question about how to leave a BMW IX dormant for 3 months, he knew the answer.
04 November 2024
The replacement was ok but someone turned off auto lighting without telling me. So the next morning I travelled through Wrexham in the dark without lights.
03 November 2024
They provided a very good service replacing the drivers airbag and even a video of the thorough service check and cleaned my car - I am very grateful and thankful for their work 10/10
03 November 2024
Halliwell Jokes have always been lovely to deal with and very understanding
03 November 2024
Expensive but very good. Adapted to my needs for quick turnaround.
02 November 2024
Fast and efficient
02 November 2024
Very good as usual
31 October 2024
Extremely helpful
31 October 2024
Accurate upfront estimates and excellent facilities
31 October 2024
Helpful
31 October 2024
I was given a 12 o'clock slot to deliver my car , I explained that I had to wait around for car as I couldn't get back home , 5 hrs I had to wait , if they couldn't do my car till later on in the day they should of said , I wasn't happy at all
31 October 2024
The job was completed and the car is performing to the expected BMW high standard.
31 October 2024
Matt was great from start to finish, professional, helpful and made sure I went away fully understanding what came up on my car investigation and MOT
30 October 2024
As above.
30 October 2024
Very good from start to finish
30 October 2024
All the people I met where really friendly and easy to talk to
30 October 2024
very friendly and efficient
30 October 2024
An excellent job carried out by everyone. Very efficient and friendly staff. Made very welcome by all.
30 October 2024
Prompt, courteous service. No surprises
30 October 2024
Great Good service & great customer satisfaction.
30 October 2024
Easy and supportive
30 October 2024
Prompt, and efficient
29 October 2024
Everything I asked for was done
29 October 2024
A courtesy car would of been a helpful.
29 October 2024
The buying and part exchanging was handled, swiftly and efficiently and I was kept up to date at all times. A really smooth and enjoyable transaction. Highly recommended.
29 October 2024
The service I received from Matthew was exceptional - updated on identification of problem & booking in for repairs. The Coffee & biscuits are very good as well!
29 October 2024
Attention to detail and quick repair.
28 October 2024
I've given this score based on this experience alone. The service agent was fine and the recall went to plan.
28 October 2024
The main work was completed under warranty, whilst I also elected to have the wheels aligned - only - after discussion with the BMW engineer.
28 October 2024
Satisfied
28 October 2024
Good service, well attended to, even had a free lift into Chester City centre. Everything was fine with the car, full major service and MOT, however let down by the fact a new fault was and still is present upon collection of the car No Warning Tone
28 October 2024
Painless service. Annoying how much seats are moved during an interior clean & then not put back.
27 October 2024
All requests completed
27 October 2024
Excellent service. Everything was completed on time. It was easy to make the booking and I really appreciated the fact that I was able to bring my car in for its major service at 8.00 a.m.
26 October 2024
Customer care from Mike was outstanding.
26 October 2024
Tyre pressure monitor failure still not rectified after two attempts.
26 October 2024
Excellent customer service. The service advisor kept me well informed of everything happening with my car.
26 October 2024
I am quite satisfied with the personal service I received from your agent who accommodated my request for a courtesy car due to my vehicle not being ready for an extra day.But I am unhappy and frustrated by this being the 3rd fault in 18 months.
24 October 2024
Easy to book, quiet environment
24 October 2024
Friendly and everything happened exactly as planned
24 October 2024
Very smooth process
23 October 2024
Excellent customer service. Everything went very well at Halliwell Jones Chester this time around.
23 October 2024
Great, service centre is modern but friendly
23 October 2024
It was a smooth service, a little bumpy initially but good.
23 October 2024
Able to complete recall without a hitch
22 October 2024
My enquiry was dealt with promptly and professionally
22 October 2024
Just a little disappointed that the tyre pressures were not balanced after one was replaced.
22 October 2024
no issues at all
22 October 2024
My vehicle is a very low mileage 2014 car, it was in for a recall for the RG SOMTHING . Not only did you supply me with a curtesy I was treated like a new vehicle owner. By the way your coffee and biscuits are on a different level.
22 October 2024
Until recently service has been poor (1/2Stars) issues at the end of every visit - these will be on record. A slightly aloof attitude from staff and management. However there seems to be a general improvement. Last Visit - Georgia et al good.
21 October 2024
Always go above and beyond
21 October 2024
Even with the coffee machine undergoing maintenance someone was on hand to serve coffee whilst I waited
21 October 2024
No need for a 2nd visit
21 October 2024
Work done within given time frame
21 October 2024
Extremely dissatisfied that i would never give the vehicle for MOT with BMW ever again
21 October 2024
No issues.
21 October 2024
Paul, was great. Very informed and helpful. He made the process very clear, explained everything and was good to his word. A great chap.
20 October 2024
Excellent overall service
20 October 2024
Again mark was very helpful
20 October 2024
It was a recall. Matt was very informative and pleasant to deal with.
20 October 2024
Very easy and direct
20 October 2024
Smooth, no fuss, professional and facilities to let me working whilst I waited.
20 October 2024
Our car was dealt with straight away. Nothing was too much trouble.
20 October 2024
Staff friendliness and regular updates regards work
19 October 2024
They did a good job.
19 October 2024
Paul was great he explained everthing and was pleasant and friendly.
19 October 2024
Very
19 October 2024
Did what you said you were going to do.
19 October 2024
We were confused as to where to leave the courtesy car. We thought it wound b e with the body shop but we're wrong.
19 October 2024
BUT the car is now reporting that the key is discharged or key battery flat ?? Seems to work fine though ??
19 October 2024
Well looked after
19 October 2024
Easy to order car
18 October 2024
Great service from Paul, slick process, easy to access wifi and work from service centre
17 October 2024
Excellent communication.
17 October 2024
All very efficient
17 October 2024
Nice environment and good biscuits
16 October 2024
Great customer service
16 October 2024
All good, Monique was excellent
16 October 2024
Vey happy and helpful assistance
16 October 2024
Helpful and informative
15 October 2024
Adequate communication
15 October 2024
Airbag was replaced under warranty but squealing brakes upon reversing just as bad as ever.
15 October 2024
The team were great at sorting out the issue and correcting a couple of imperfections on the work. Everyone was helpful and friendly
15 October 2024
Easy to book car in and gave a thorough vehicle health review
15 October 2024
I had a further issue with the electronic brake on my vehicle, which was replaced and fixed expeditiously at a very reasonable cost and conducted during the same time as the recall work
14 October 2024
Great job
14 October 2024
nice comfy waiting lounge, friendly staff and you feel at home
14 October 2024
I was dissatisfied as I booked my car in for 11:00 am, I called back to see if my car was ready and could not speak to the branch, when I arrived at the branch after 2pm, my car had not moved and was still awaiting repair.
14 October 2024
Wasn't charged for work not needed
14 October 2024
Automated checkin was not working.
14 October 2024
I was kept well informed about my car by Mike, and the work was carried out promptly
14 October 2024
See comments in other sections!
14 October 2024
I had a service and mot which took nearly 3 hours i had an oil leek and a nail in my trye, and no one offered to do the problems for me. Or to tell me where the oil leak was. One of the tires had a split, and they failed to see that on the m o t.
14 October 2024
Good communication
13 October 2024
Booking process very easy. Work carried out very quickly. Very professional.
13 October 2024
Matt was lovely and professional throughout the whole experience. He went above and beyond to keep me updated on where my car was at.
13 October 2024
See previous answer
13 October 2024
Great service, hassle free Addressed all my concerns
13 October 2024
It was easy to drop off and pick up
13 October 2024
They couldn't have made it easy, a car was bought over from another branch for me to see before a bought it
13 October 2024
Happy with the service but as a main dealer are the most costly option.
12 October 2024
Good service
12 October 2024
I requested a price for some minor bodywork repair but did not receive it on collection or via email later. Otherwise satisfied with service.
12 October 2024
I want to give zero stars
12 October 2024
Polite, friendly and so far efficient.
12 October 2024
Excellent service.
11 October 2024
Very helpful and accommodating
11 October 2024
Paul was friendly, kept me up to date on progress with my car. Remembered me from my previous visit. Did everything he could to assist me. Exactly how I'd like to be treated each and every time I visit BMW. A credit to your organisation.
11 October 2024
Efficiency
11 October 2024
Wouldn't hesitate in booking in again at Chester.
10 October 2024
Professionalism and explanation provided was excellent. Courtesy car was superb.
09 October 2024
Very slick and welcoming
09 October 2024
Was kept up to informed of any issues found and once authorised to carry out the work, they completed while my vehicle was there.
09 October 2024
Excellent customer service
09 October 2024
Service receptionist was very good and had everything arranged.
09 October 2024
Amazing customer service got really looked after.
09 October 2024
the report come back saying the vehicle has a oil leek and a damaged pipe but marked down as a advisory .why wasn't this repaired whilst the vehicle was on site
08 October 2024
Great service centre facilities and friendly and knowledgeable staff
08 October 2024
Everything went to plan
08 October 2024
Everything was fully explained before and after the service and MOT
08 October 2024
Very satisfied. The whole experience was professionally handled, everything was very clearly explained and ran exactly as I would expect.
08 October 2024
Good service. Pleasant customer service
08 October 2024
I was left sitting for over 25 minutes to simply drop off my key. I now realise I was being made to wait for somebody to try and sell me extra services.
08 October 2024
I am very much statisfied
07 October 2024
Upon arrival I was greeted by reception and offered refreshments then a member of the service team came and talked me through the service plan and explained everything about the courtesy I had booked very clearly
07 October 2024
Matt ray was amazing throughout
07 October 2024
Very satisfied, always well communicated even when parts aren't available
07 October 2024
Just efficient. Nothing too much trouble. Slick outfit
07 October 2024
Excellent service , great communication start to finish. Pleasant staff, very helpful.
07 October 2024
Very good service. Used to get reports to email ahead of pick up which was helpful ahead of arriving back. Asked for a quote on further work but not heard back. Also never have cars available to use for the day.
07 October 2024
Clare Rogerson has always been very helpful an efficient
07 October 2024
Same reason as above
06 October 2024
Looked after from start to finish
06 October 2024
Receptionist was lovely. Paul had great service. Good interaction.
06 October 2024
Everyone was extremely helpful; I needed to drop the car off early and collect promptly and the team ensures that could be accommodated.
06 October 2024
Nice waiting facilities: helpful staff : Service Manager particularly helpful.
05 October 2024
Monique was great, polite and professional but for the 2nd time in the last 3 services I've had, my service light has not been reset which means another trip back to the centre. Service Staff are clearly incapable of doing their job correctly.
05 October 2024
Car wasn't like for like, size wise with my kids and pram. Valent was awful, boot wasn't done, dash board wasn't done. Rubbish was left in car.
05 October 2024
The reception staff were very good overall. I was waiting at the check in desk for several minutes before I was attended to. The waiting facilities were excellent with great coffee and biscuits, a range of newspapers, clean toilets.
05 October 2024
Professional and courteous
05 October 2024
Courtesy car ready as planned. Check in was quick and easy.
05 October 2024
Would have been 5 stars if I had been provided with my MOT certificate. I had to ring up 4 times, was promised it would be emailed to me, but it never was. On 4th call I was told if I went on Gov MOT (only) check site I could download a copy. I did.
04 October 2024
Absolutely amazing!
03 October 2024
Staff at halliwell jones Chester great. Professional and sorted everything on the day.
03 October 2024
Did what needed to be done
03 October 2024
The whole place just has a pleasant vibe about it.
02 October 2024
as above
02 October 2024
Kept informed as to what was going on with the car
02 October 2024
Everything done and as planned
02 October 2024
See above - very professional
02 October 2024
Always satisfied with the work carried out on time and in full
02 October 2024
Excellent service and communication from Matt.
02 October 2024
Cannot fault
01 October 2024
All staff were very friendly, and I was kept up to date with progress.
01 October 2024
Job completed quickly
01 October 2024
Service is always very well done and the added bonus of a car clean is fantastic
30 September 2024
I got the car back with the MAPS updated to 2021 version of Eastern Europe. Western Europe (where I live) was wiped. I could not see my own street. Not only is it poor that they did not load correctly but they obviously did not test their work!!
30 September 2024
Product recall done & car health check included
30 September 2024
The manager attending to us was informative, and happy to assist
30 September 2024
Transparent about timings, details of my vehicle and easy transactions
29 September 2024
Every aspect of the service programme has been carefully thought out to ensure the service process not only runs like clockwork, but you also feel you are a premium customer.
29 September 2024
Everything completed as promised
29 September 2024
It could not have been any better. Keep up the good work.
29 September 2024
Despite above Georgia Fields was very helpful.
29 September 2024
Well informed, knowledgeable, did exactly what was said
28 September 2024
Very good service
28 September 2024
Everything went very smoothly
27 September 2024
Booking easy, service completed on time, looked after during visit, work completed satisfactorily
26 September 2024
As expected
25 September 2024
Incredibly helpful when making an appointment to service my i3, right the way through to collecting the car after the service.
25 September 2024
staff look after me
24 September 2024
Extremely satisfied as above they explained everything to me in detail and was very helpful and polite I was very pleased with there hospitality and professionalism
24 September 2024
Service advisor was extremely helpful and courteous going beyond to get me booked in when I arrived before the dealership should open.
24 September 2024
Kept me well informed and very very helpful
24 September 2024
I had to wait about 20 minutes to be seen to pick up my car at the end of the day - could have been bit quicker.
24 September 2024
Excellent customer service
24 September 2024
Staff were wonderful and welcoming
24 September 2024
Very positive, proactive communication. Kept me up to date with their progress at each step.
23 September 2024
Kept informed and updated by service agent of status of the vehicle.
23 September 2024
Matt was our service advisor on this visit, he was very profesional, friendly and kept me informed with the progress of my car. The service was excellant and if i could give 6 stars i would of!
23 September 2024
CX53 NFJ was in for bodywork and inspection prior to MOT. Every aspect of jobs requested were carried out and finished bang on time. All staff involved were excellent and very helpful. Couldn't be more satisfied.
22 September 2024
See above.
22 September 2024
My rep (Georgia Field) was very helpful and most professional.
22 September 2024
Esay again.
22 September 2024
Good service
22 September 2024
Clean, slick and extremely professional. Just brilliant. 5*
21 September 2024
I was dreading the annual MOT even though I had every confidence in the car. My service staff member made the entire process painless.
20 September 2024
recal handled well with good comms
20 September 2024
Unfortunately my windscreen washers a haven't worked since the service. It's re booked in but not until 3rd October
20 September 2024
Easy to arrange. Mike kept me updated and went through the inspection report in detail
20 September 2024
Car was booked in at 9:30 originally, asked to come in earlier due to staffing levels, so came in at 8:30. First car in. App showed service completed at 09:38, and whilst sat there waiting, didn't get the car back until 12, after asking for it.
19 September 2024
All expectations met in terms of excellent customer service. Very friendly, yet always professional
19 September 2024
Faultless
19 September 2024
Efficient booking and timely. Courteous staff
19 September 2024
As part of my vehicle recall I was assured that it would be washed and cleaned on return. Frustratingly this wasn't done and there were big foot prints in the footwell
18 September 2024
No hire cars available on that day so they did the 2 hour slot. Which we appreciated with having two young babies
18 September 2024
Same as above
17 September 2024
The fixed time service while you wait option was great for me. It was good to have somewhere to work while car was serviced. Great customer service from Matt, very professional.
17 September 2024
Couldn't fault the service in any way
17 September 2024
There was obviously some sort of software update and all positions for seating/mirrors and interior mirror lost, surely can be stored before hand. Still waiting for my video also
17 September 2024
Very satisfied with the level of service, first time using Chester Service centre and will now be my preferred location following poor experience at previous BMW centre used. All staff I dealt with were really helpful and provided great service
17 September 2024
Very informative and helpful
17 September 2024
Can't fault anything with the service provided. Always keeping me informed on the progress and always very helpful.
17 September 2024
You couldn't find the fault that I know the car has.
16 September 2024
Damage to vehicle and refusal to accept liability Dishonest service Pompous and God awful service manager
16 September 2024
Completely satisfied - problem identified, plan to address issue, kept me informed and fault fixed.
16 September 2024
Very efficient
16 September 2024
They couldn't do enough for me. Would highly recommend
16 September 2024
As above
16 September 2024
Dissatisfied and upset about the way I was treated before my car was dropped at the centre. I've raised a request for complaint but I have not heard back from the centre
15 September 2024
We consider Halliwell Jones as the top sales and service provider. We where dealt with. With care help and attention. Both understanding and professional care.car was returned in showroom condition thankyou Halliwell Jones
15 September 2024
Knowledgeable staff Efficient service delivery
14 September 2024
Very understanding
14 September 2024
Because you are professional
14 September 2024
Everything was as I expected it to be .
14 September 2024
Mike was excellent, ensuring i was updated with progress at all times. He arranged for my car to be available for collection from the main sales cente as i wasn't able to collect the car until later in the afternoon. This all worked seamlessly.
14 September 2024
Everything went as planned
14 September 2024
Couldn't have asked for more.
14 September 2024
Was not made aware you no longer provide a MOT certificate.
14 September 2024
Attentive service. No problems at all. Like the newish system of presenting the car inside (like a new one!)
12 September 2024
All work completed as required.
12 September 2024
Great service
10 September 2024
Well looked after by Matt and reception staff
10 September 2024
No problems or issues. Timely and efficient.
10 September 2024
Claire, my service advisor was extremely helpful.
10 September 2024
Great service
10 September 2024
Quick and efficient service with prompt and precise communication
09 September 2024
All worked very efficiently
09 September 2024
Mike was exceptionally good
09 September 2024
Just a friendly and professional team of experts
09 September 2024
Not the best on this occasion.process to book car in took 30 minutes..should take 30 seconds.
09 September 2024
Was kept informed throughout the process, everything explained clearly.
09 September 2024
I forgot my driving license so couldn't take courtesy car (my fault entirely) so BMW staff dropped my wife and I into Chester. This was a big help, thanks.
09 September 2024
Very efficient
09 September 2024
It would be improved if replacement tyres are available for fitting on the day. Although I appreciate having tyre stock is not always possible.
09 September 2024
Friendly welcome, service ontime on arrival and collection.
09 September 2024
Matt was superb in terms of representing your BMW Chester team - really professional and helpful. I also found all of the team I engaged with were really friendly and helpful too thanks so much for a great customer experience
09 September 2024
Very good service from nice people
09 September 2024
Had to come back 2 mins after leaving as spark plugs not changed correctly
09 September 2024
Did more than requested, provided a nice courtesy car.
09 September 2024
Vehicle was booked in for an MOT. All aspects of the process were handled efficiently and courteously from initial telephone booking, through checking in to vehicle return.
09 September 2024
Good service
09 September 2024
The car arrived early morning but did not get it back until following day pm. New tyre fitted (no choice re mot) service dept couldn't get one that day. also it seemed ridiculously expensive. Whole experience over £700 for a service already paid for
08 September 2024
Fault diagnosed quickly, part in stock, fitted in good time.
08 September 2024
Loved the Whatsapp way to communicate.
08 September 2024
Everything went perfectly
08 September 2024
Easy to book car in, check in quick and simple, good communication.
07 September 2024
Done the job required. Only additional thing I'd add is if you had made me aware in advance of the amber issues on the vehicle health check, I'd of probably paid more to resolve additional minor issues become they become worse
07 September 2024
Georgia and the girl on reception are a credit to BMW and the branch. Such knowledge, compassion and a clear commitment to making the customer experience a positive one
07 September 2024
Excellent customer service and very friendly
07 September 2024
Exceeded expectations Work completed earlier than expected
07 September 2024
Mike was really helpful with keeping us updated and was very cheerful
07 September 2024
Service experience was great. Staff were courteous and helpful.
07 September 2024
Very organised my appointment was on time. I was kept informed of progress and a very clean and shiny car returned to me! Comfortable waiting area with tea and coffee
07 September 2024
saved me coming back for recall job done it same day as mot and service
07 September 2024
Friendly. Knowledgeable staff
06 September 2024
Friendly staff very professional service gives you the confidence that your car is in safe hands. Only reason I didn't give 5 stars was it's a bit pricey..
06 September 2024
Excellent service, well organised and feel well 'looked after' by the service / centre team - Georgia was fantastic, explained everything and was very communicative, providing regular updates.
05 September 2024
I needed my car back quickly and it was sorted quickly for me as requested, despite the centre being very busy that day.
05 September 2024
Mostly communication issues. Actually very happy with the work Easy to book in and all that jazz, actually pretty hard to get some solid communication out of the service team, however once I did get in contact they were pretty good.
04 September 2024
All the staff were extremely pleasant and polite.
04 September 2024
I didn't receive the usual inspection/commentary video of the car up on the ramp. The car was hoovered but the boot wasn't touched.
04 September 2024
Great costumer service very friendly staff
03 September 2024
Complete 2 outstanding safety recalls on my car even though it was only booked in for the one. Gave detailed feedback after the health check
03 September 2024
Again very professional from booking appointment to drop off and collection.
03 September 2024
Was professional and kept me informed
03 September 2024
The service prided by Ross was fantastic.
03 September 2024
They did a health check and have me a print out and also valeted the car
03 September 2024
Good levels of contact, paid thorough attention to locating fault and fixed promptly. Welcome and collection was also quick
03 September 2024
Matt was great to deal with. Clea, concise and let me know when the car was ready - which was at the time we agreed on drop-off earlier that day.
03 September 2024
From the initial booking to the collection of the vehicle, the ease of the process was excellent.
03 September 2024
Professional, friendly staff and smooth servicing process.
03 September 2024
All very efficient and kept informed all the way through the service work being completed
03 September 2024
It was good
02 September 2024
As above the staff are super friendly and helpful.
02 September 2024
Again an excellent service
02 September 2024
Good personal service. Appreciate the wash and valet
02 September 2024
Everything promised was fulfilled.
02 September 2024
Overall excellent service and kept in touch at all times.
02 September 2024
The service was brilliant. I would have given 5 stars but BMW couldn't provide me with a courtesy car whilst my car was being repaired.
02 September 2024
Had no problems at all
01 September 2024
Very good, Went the extra mile to return the car to me on the same day.
01 September 2024
All very efficient
31 August 2024
Everything was resolved and dealt with professionally
30 August 2024
All round superb customer experience
29 August 2024
Incredible team who delivered their roles efficiently and politely, and kept me fully informed of progress to help me plan my day. Thank you for washing and cleaning the car too.
29 August 2024
Mike was very helpful in my recent visit
29 August 2024
Matt did a good job but he was let down by others and poor systems.
29 August 2024
Everything went exactly as expected
29 August 2024
The repair work was done in an adequate time, the staff kept me informed and overall provided great customer service
29 August 2024
No issues and a good user experience
29 August 2024
Well drilled team
29 August 2024
Kept informed throughout.
29 August 2024
Nice to be kept up to date with progress of the work being done.
28 August 2024
Good service
27 August 2024
Excellent customer service.
27 August 2024
Happy enough
26 August 2024
Very satisfied the vehicle was returned thoroughly cleaned externally and externally, felt great leaving the garage.
26 August 2024
Friendly staff
26 August 2024
Extremely professional service
26 August 2024
The work was carried out very quickly
26 August 2024
Online it suggested a shorter wait time. Wasted 4hrs waiting on for car to be ready due to a recall.
25 August 2024
Great service
25 August 2024
Car cleaning service was useful
24 August 2024
Good communication, WhatsApp feature very useful
24 August 2024
No Complaints
24 August 2024
Job done,
24 August 2024
Good communication
23 August 2024
i was satisfied with the communication, work carried out, service etc, but it just seemed to take a long time!
23 August 2024
Excellent service
22 August 2024
Again the individual attention to detail and full explanations given by the person handling the arrangement and execution of the required service
22 August 2024
I would highly recommend Hailwell Jones Chester, having bought M cars ( which can be quite troublesome) from Southport HWJ and Crewe Lookers, the Chester HWJ has always provided the best service.
22 August 2024
Polite helpful staff
22 August 2024
As above
21 August 2024
Super quick getting the recall done- after a very long wait however!
21 August 2024
5 star service from start to finish
21 August 2024
Lovely smile from receptionist who took me to Paul who was super efficient and friendly, coffee supplied and a complete breakdown of what my service would entail.
20 August 2024
My service went well, very organised and punctual on the times.
20 August 2024
Really good service and there weren't any faults in the customer service journey.
20 August 2024
No complaints
20 August 2024
Mike was a great host with a joyful atmosphere & helpful nature
20 August 2024
Great service provided
13 November 2024
Handed over well I was showed how to use the accessories in the car and computer system