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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
479 ratings and 264 comments received in the last 90 days.
14 July 2025
Ryan ensured that the whole process from initial selection to the final handover was handled with exceptional efficiency and care making it a smooth and stress free experience
06 July 2025
Easy, and even helped out with a little complication
03 July 2025
Ella was brilliant kept us informed of the building progress of our new X3 and during the handover explained all various controls - very knowledgable
25 June 2025
Information was very clear and date/time of delivery was prompt
24 June 2025
Excellent overall service.
16 June 2025
Ryan was very attentive from day one, patiently showing us options within our budget. He made us feel comfortable, never pushy or aggressive-just genuinely helpful throughout the process. A great experience!
16 June 2025
Sales support was great throughout, really appreciated the communication during the process and delighted with the result.
15 June 2025
Excellent service
09 June 2025
Smart showroom which was sparkling clean! Both purchase and delivery of new car trouble free.
06 June 2025
Because the way I was treated by Ella Rowland first class
31 May 2025
Self explanatory
27 May 2025
Speedy replies to queries.
20 May 2025
Most positive experience I've had with a BMW dealership
16 May 2025
Staff were very accommodating and Knowledgeable
09 May 2025
At BMW Halliwell Jones Chester, it was a very smooth process throughout. From first purchasing the car, to the day it got delivered, to picking it up, everyone at Halliwell Jones Chester made me and my family feel welcome.
08 May 2025
Friendly and efficient staff
08 May 2025
The BMW centre were fine and kept me informed of the progress of the new car and the state of build.
07 May 2025
Every single step was smooth. Every member of the staff was superb
06 May 2025
Ryan kept me informed of progress of my order by email & arranged collection date. All paperwork explained clearly & all went smoothly with collection. I'm delighted with my new X1
30 July 2025
Excellent service ,and helpful
29 July 2025
Please refer to the previous answer and moreover the price in consideration of the marque and type of vehicle is reasonable.
29 July 2025
As above brilliant service recommended
29 July 2025
Completely satisfied. The service team at Halliwell Jones are good at communication and always go the extra mile to deliver exceptional service.
29 July 2025
End result was that a faulty part was replaced free or charge as was expected
28 July 2025
Once the car was booked in the service was great. Very friendly staff and explained what the process was.
28 July 2025
As above. I needed the car back by a certain time and it was ready an hour or two prior to that time
28 July 2025
The staff at HJ were friendly. But this could not hide the fact that you were paying extra extraordinarily high fees for rather basic service to change the oil and a few filters.
27 July 2025
job carried out as requested
27 July 2025
Fixed my car very quickly and even cleaned and vacuumed it
27 July 2025
Very good job. Efficient, polite, informative
27 July 2025
Service team were great to deal with
26 July 2025
A job well done that leaves you with no worries
26 July 2025
All issues resolved
26 July 2025
Very happy with the service received
25 July 2025
Compitent
25 July 2025
Because l was very satisfied
25 July 2025
Did exactly what they said
24 July 2025
Everything was done as well as it was explained to me
24 July 2025
I was overall very satisfied- the works were scheduled and completed as planned and car ready on time
24 July 2025
Everything went smoothly
24 July 2025
Very satisfied
23 July 2025
Easy booking process and kept well informed throughout
23 July 2025
Great service
23 July 2025
Very satisfied
23 July 2025
Great service
22 July 2025
I never have any problems taking my car to Chester Halliwell Jones.
22 July 2025
As I say there was a scratch on the car so I may not have it washed next time, the scratch was polished out and resolved while I waited so cannot fault the resolution of the issue.
21 July 2025
Promptly dealt with, good communication and comfortable place to work while I waited.
21 July 2025
Easy to book and friendly customer service
21 July 2025
very pleased with service received from staff and nice area to wait.
21 July 2025
Keith coordinated the service with forethought as bringing the car in early meant gearbox oil was sufficiently cooled for servicing
21 July 2025
Well informed as to what was happening and when car would be ready
19 July 2025
Brilliant team who listen and helped and wasn't focused on getting my money
19 July 2025
The staff were polite and helpful, through out the experience I was contacted and kept informed of the progress of my cars MOT.
19 July 2025
Thank you very much indeed Paul Atherton, it was very helpful.
19 July 2025
My job could have been done over phone I just bought a 116d 2013 had MOT elsewhere and told me it had recall so I got intouch with you, I took time off work as work nights and was only there 30mins and was told they only needed to input reg to check
18 July 2025
The service advisor was very helpful and reassuring and explained what was happening
18 July 2025
Service Manager was very pleasant to deal with
18 July 2025
Matthew at HJ Chester was polite, professional and made me feel valued. He understood my car is my pride and joy and made me feel confident it was in good hands. Based on the service I received from Matthew, I will return to HJ Chester.
17 July 2025
Easy service. Check and Confirmation before dropping my vehicle off on the agreed date. Everything made easy
17 July 2025
The exceptional service by Matt
17 July 2025
Kept up to date, work completed with no problems, excellent communication
17 July 2025
Booked in for MOT, vehicle health check and clean for 9:00. Was told to be there to pick it up for 12 and the work hadn't even started. Did not finish until 13:30 and the car was not clean and message to say inspection is due was not cleared from car
17 July 2025
My car was given a vehicle inspection and the following day a vehicle inspection warning due warning appeared on the screen
16 July 2025
It would be 5, but I'm still awaiting a time frame for the necessary warranty work.
16 July 2025
Great service
16 July 2025
Exceeding expectations, great customer service and a credit to Halliwell Jones
16 July 2025
Excellent service from start to finish
15 July 2025
Customer service was great, the free cleaning and wash was poor. Half the car was good and the other half looked like it hadn't been touched.
15 July 2025
Paul Atherton who dealt with me was very knowledgeable made me feel ease and talked me through what had been done in a way that I could understand
15 July 2025
Very satisfied. Job done well.
15 July 2025
Experince
14 July 2025
Purchased the car from hl five years ago not had any problems with it
14 July 2025
all went smoothly
13 July 2025
See above.
13 July 2025
Great service and Paul was helpful and knowledgeable, kept me updated throughout. Video and complimentary wash and vac were a really nice touch.
13 July 2025
The service adivsor was excellant
13 July 2025
The service centre staff were friendly and helpful. The facilities are good and inviting.
12 July 2025
Dealt with very efficiently. Nice environment at dealership whilst waiting.
11 July 2025
Very satisfied. Service completed quickly
11 July 2025
As above
11 July 2025
As above
11 July 2025
As above
10 July 2025
I have been to the service department 3 times with problems each time received excellent response, and problem resolved.
10 July 2025
A lack of communication and common sense
10 July 2025
Whilst I was happy with the overall service provided, I did not give 5 stars due to the 'selling strategy' that was used to sell me new car tyres. Whilst my car was in for a recall, 2 tyres were not safe resulting in paying approx £500 for new tyres.
10 July 2025
Problem identified and solved in one visit
09 July 2025
Everything from the phone calls, the booking in process, them Keith who was outstanding was all just easy, simple and very pleasing.
09 July 2025
Thorough investigation of the car with filmed footage and thorough reports.
09 July 2025
Completly happy apart from My damages
09 July 2025
Keith looked after me, especially as I needed a quick turnaround due to personal circumstances. Good comms,very helpful amd friendly
08 July 2025
Any questions I had were answered promptly by Monique as well as arranging the extention for the courtesy car when it was required.
08 July 2025
Always updated with what is going on and also the cost
08 July 2025
Assumed the complementary cleaning by would be more that but basic wash and vacuum.
08 July 2025
I think they did as well as they could, but I don't think they have the knowledge from BMW to explain why my car only charges at an average 5KW per hour when using my 7.4 KW AC home charger
08 July 2025
Very good
08 July 2025
Paul was great to deal with, very friendly, knowledgeable and proactively kept me updated on servicing status 10/10
08 July 2025
Very happy with the service provided.
07 July 2025
No issues
07 July 2025
Excellent service
07 July 2025
The detail of information
06 July 2025
I'm a regular customer
05 July 2025
The service was completed professionally and on time.
05 July 2025
Again, I had a very positive experience, nothing really that I can fault.
05 July 2025
Got the job done and kept me updated every step of the way.
05 July 2025
Video service direct to me at all times with a full explanation from Matt at Chester.
04 July 2025
Effort was made to collect my vehicle even though roadworks prevented collection on the first attempt.
02 July 2025
Always polite and efficient
30 June 2025
No major issues other than i asked about the service plans twice but no ones got back to me when i got told someone would
30 June 2025
The people were excellent, and the service was great.
30 June 2025
Did what they were supposed to do at the agreed price
26 June 2025
All the staff friendly and helpful
26 June 2025
Very clear, understanding and helpful
26 June 2025
See previous
26 June 2025
Location is good, choice of date/time for drop off. Video sent to phone showing health checks. Great valeting service.
25 June 2025
Easy to check in, and comfortable environment
25 June 2025
Courteous staff, job completed satisfactory
25 June 2025
Everything was so easy and felt comfortable in the surroundings
25 June 2025
Service service, friendly staff
24 June 2025
Same as above
24 June 2025
continued.. I was then told this again, which gave me the distinct impression it was my fault! After some searching the assistant found the information in the booking system, with no apology, just blaming it in the system. continued in next answer.
24 June 2025
Fast, efficient & friendly service
24 June 2025
Only offer to clean a customers vehicle if it going to be completed to a high standard. Understand the time pressure, but better to give the car back sooner rather than to waste time cleaning it poorly. Don't ask me to confirm a score I've given.
23 June 2025
Efficient
23 June 2025
Although this was a recall all work carried out well and vehicle checks carried out.
22 June 2025
Excellent customer service
22 June 2025
Did not vacuum the boot, otherwise happy with the service
22 June 2025
Excellent Staff, Great service,
22 June 2025
Matthew Rae went above and beyond, providing outstanding customer service in unusual circumstances which could have proven very easy to dismiss.
22 June 2025
The Agent briefed us on the requirements for use of the courtesy car including the 'no pets in the car' rule despite the fact that we had our dog with us on my knee! Agent needs to be a little more diplomatic in future.
21 June 2025
Very helpful staff
21 June 2025
Smooth check in and kept informed of progress throughout the day
21 June 2025
The staff took their time to explain in detail the health check report so we understood everything
21 June 2025
I like the personal touch being called by my surname and the washing and vacuuming. The waiting area was also very nice.
20 June 2025
All went smooth
20 June 2025
Matt was great really put me at ease
19 June 2025
All done under warranty
19 June 2025
everything explained with complete clarity
19 June 2025
The contact was very helpful and personable
19 June 2025
Great
18 June 2025
Always helping me especially Helen and Ellis
18 June 2025
Work done on my vehicle was top quality and great customer zervice
18 June 2025
Very good service. They fitted me in at short notice which was greatly appreciated. No issues over replacing parts under warranty
18 June 2025
Everything sorted as expected
17 June 2025
Really impressed by the all around service.
17 June 2025
Very satisfied.
16 June 2025
Welcoming. Polite. Efficient. Car was serviced while I waited. Excellent facilities. Lovely hot chocolate and biscuit. Car was washed and vacuumed. Looked immaculate. Ready before time. Superb service.
16 June 2025
Matt was excellent. He managed to get the MOT and Service done on the same day.
16 June 2025
Pleasant and efficient personnel to deal with.
16 June 2025
Very thorough with the diagnostic investigation to resolve the Drivetrain issue, with the transmission system components.
16 June 2025
Extremely efficient process and great service personnel (Keith).
15 June 2025
Confident that work undertaken to high standards
14 June 2025
Good service from start to finish they did what they said very easy
14 June 2025
Personal and friendly approach
14 June 2025
Excellent reception staff
13 June 2025
See above. Very good service
12 June 2025
Again the service I received both on the sales side and the service side were excellent.
12 June 2025
Good result
11 June 2025
Can't be faulted, service was turned round in afew hours
11 June 2025
I've knocked a star off due to vehicle coming in for recalls, but they haven't cleared the warning fault on the screen which is really annoying.
10 June 2025
See letter of complaint. Bad customer service, damage to my car, lack of transparent pricing
10 June 2025
Excellent service by Keith- kept me well informed
10 June 2025
Friendly staff, recall work done efficiently
10 June 2025
All the team I came into contact with were professional and carried out their work diligently and professionally.
10 June 2025
Easy communication with monique
10 June 2025
Wasn't impressed that I had to go through a filter to book Chester and couldn't book directly with them. It was only after chatting to the man at Chester that I discovered I could've booked a 2hr quick service saving me a 2hrs extra travel time.
09 June 2025
work carried out quickly
09 June 2025
Can not fault the service and the staff were very polite and helpfull.
09 June 2025
Great customer service
09 June 2025
Service was carried out according to schedule
09 June 2025
Although it was in for recall jobs the staff were professional and efficient.
09 June 2025
Mike kept me updated and the work was completed in a timely manner
09 June 2025
The issue with the car was resolved and to the agreed timescales.
08 June 2025
as above
08 June 2025
As above.
08 June 2025
as above
07 June 2025
Always helping me out. Especially Ellis, Sam and Helen
07 June 2025
there was a red advisory note on the service report that there were possible leaks on both front drive shafts .An independant garage checked this for me and found no such possible leaks. Puzzling is it not
07 June 2025
See Q 1
07 June 2025
Have visited service centre on two occasions now. Keith was my first contact and then Matthew came n my second visit. Excellent customer service from both. Service team kept me fully informed of progress and work required on my car.
04 June 2025
Highly trained service staff.
03 June 2025
I was looked after by Paul who explained what work was done and why.
03 June 2025
Matt the contact was super helpful and very professional. He went above and beyond what was expected. He had very good knowledge of the car and BNW systems.
02 June 2025
Halliwell Jones keeps in touch and ensures that you receive timely information and polite reminders and assurances about your appointment.
02 June 2025
Great communication and carried out my recall very quickly
02 June 2025
Fast and friendly staff and service
02 June 2025
I was fully informed of what was being done on my car whilst in for a service.
02 June 2025
Explained in details easy to understand
02 June 2025
Efficiency service
02 June 2025
Checked in online the day before, as requested. Dropped car off but met by receptionist who wanted me to take a seat and wait for advisor. I explained I had already checked in, but it became a load of hassle. Not impressed at all.
01 June 2025
Once you make an appointment it's brilliant. Drive through the Door, pull up & Matt Rae was waiting for me.
01 June 2025
Excellent service for everyone I came into contact with.
31 May 2025
Service was excellent
31 May 2025
Monique went above excellent service
30 May 2025
Kept me informed on progress.
29 May 2025
As always
29 May 2025
No issues, excellent service.
29 May 2025
Mike was outstanding and looked after me really well. Thank you for the excellent service
28 May 2025
Staff
28 May 2025
Attended for a recall. Job was completed in less time than expected and I was called immediately..
28 May 2025
Keith Brown - Went above and beyond. Excellent at his job and a great people person too, well done!!
27 May 2025
Lied to, as above not provided with the said video, or had the recall removed from the system.
27 May 2025
Service was completed very satisfactory
27 May 2025
Everything was explained and the communication was excellent before and during the work carried out
27 May 2025
Excellent service and excellent communication. Guy i dealt with was first class
27 May 2025
Not the first time i have used / had a car from Halliwell Jones Chester i think they are that good..... i`m happy to do a 280 mile around trip just to use them. A+++++
27 May 2025
Very professional in every aspect
27 May 2025
The safety recall work was done in very good time.
27 May 2025
Great experience and the video provided was great they talk you through everything which is really helpful and easy to understand.
26 May 2025
Professional service
26 May 2025
Mike was very friendly. My car was in for a recall and was cleaned and in perfect condition when picking it up. I also liked the hot drinks/waiting area.
25 May 2025
I was welcomed and waited in a calm and relaxed area, were I was kept informed
25 May 2025
Video report , very helpful assistant who dealt with some of my 'non service' questions
24 May 2025
There was little fuss and. my car was cleaned for me
24 May 2025
Mike was very helpful and kept me informed of progress regularly
23 May 2025
Prompt turnaround, better on Saturday than in the week.
23 May 2025
On time , efficient
22 May 2025
Communication was great throughout the day. Left very happy
21 May 2025
What can I say, never experienced anything like this before. I absolutely love how i was greeted and the whole efficiency when arriving at the garage
20 May 2025
problem solved and contact Mike always kept me updated
20 May 2025
The purchasing experience was so smooth. Staff in particular Ryan were very knowledgeable
20 May 2025
The staff at the service especially Paul Atherton was very helpful and addressed my needs
20 May 2025
Fully satisfied ??
19 May 2025
The communication was very good.
19 May 2025
Great service
19 May 2025
Everyone was helpful from start to finish, from my booking which I was asked if I wanted a sooner time to Mike keeping me up to date, all very good.
19 May 2025
personalised feel to service
19 May 2025
Everything explained clearly and options discussed
19 May 2025
Service advisor Matthew Rae went above and beyond to get a fault with the car fixed for me.
18 May 2025
Expedited the service so I didn't have to wait too long.
18 May 2025
I was very happy with the service the car received and obviously pleased that it passed it's MOT. The car was returned to me washed and valeted which I thought was a nice touch.
17 May 2025
Excellent service
16 May 2025
Excellent customer service
16 May 2025
There was a problem with the courtesy car. A replacement was sorted very quickly but it hadn't been valeted. That was reason for 4 star
15 May 2025
Workshop did not seem to understand what High-beam Assist was or how to test it. I had zero confidence in their ability to fix the problem . and they took up a lot of my time.
14 May 2025
The task for that day was completed
14 May 2025
Easy to organise and very efficient staff
14 May 2025
Nothing to criticise
13 May 2025
Good system now in place. Still good value.
13 May 2025
Great service
13 May 2025
Excellent service. Great customer experience. Thank you
13 May 2025
Matt was fantastic to deal with, efficient, knowledgeable, friendly and informative
13 May 2025
There was nothing to complain about
13 May 2025
Unable to find small rattle that has been in the car since new, Keith kindly explained and offered to re book for further investigation.
13 May 2025
Monique who attended me was polite and professional.
13 May 2025
I was satisfied with my service. The communication was good, and Monique was very nice and helpful throughout the process.
12 May 2025
Expensive repair
12 May 2025
Again very good service
12 May 2025
The service was exemplary. However the price quoted for wheel alignment was extremely high
11 May 2025
All ok with service
11 May 2025
Great service overall.
10 May 2025
Excellent communication from Monique and she even offered to stay late for me as I could not get there before last pick up time. Car wash and hoover was an added bonus.
09 May 2025
Staff helpful when I had any queries.
09 May 2025
You did what I asked for
07 May 2025
Once booked in sorted quickly dye to you mended roof less than a year ago rightly no cost
07 May 2025
I did request a quote for supply and fit of an air vent which I am still waiting for.
07 May 2025
Car seat was damaged
06 May 2025
Great customer experience
05 May 2025
Good service as always. Staff are very friendly and helpful.
05 May 2025
Professional, Efficient service.
05 May 2025
Quick and courteous. Exactly what you would expect so no suggestions.
05 May 2025
Great service and attention.
05 May 2025
Everything completed and working very much to my convenience. Excellent service with a smile and great engagement.
29 July 2025
Very satisfied