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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
572 ratings and 334 comments received in the last 90 days.
18 March 2025
Service was OK. Not sure why the car had 15 miles on the clock. Certainly didn't feel like a special customer. I guess times are changing..
17 March 2025
Ryan Chute has hgiven excellent service
17 March 2025
I was kept up to date with my car process. Again, all staff helped where necessary during the beginning, middle and end of the buying process.
16 March 2025
Nice setting and a good range of new and used vehicles available to view.
14 March 2025
Smooth process
13 March 2025
Not pushy and great service
13 March 2025
Total customer care and experience from Ryan Chute at the Chester branch! 100% would recommend this is our second BMW from this branch .I wouldn't go anywhere else for future car buying.
13 March 2025
Perfect and friendly service as always. Communication and infomation cant be any better.
12 March 2025
Joseph Howard was very attentive and answered all our queries clearly. With his obvious knowledge, he worked out with us the exact vehicle we wanted. This gave us confidence to purchase.
11 March 2025
Ryan Chute was really helpful and a pleasure to deal with
11 March 2025
Friendly, informative and patient throughout the purchase of the car
11 March 2025
Friendly easy process
11 March 2025
Very helpful and friendly staff.
10 March 2025
We have purchased a number of cars from Louis McCallow at Halliwell Jones Chester .Tom Bracegirdle was our sales executive this time and he was very friendly, helpful and offered us a deal which tempted us to buy another BMW.
10 March 2025
Knowledgeable sales team.
10 March 2025
Experience with Halliwell jones was pleasurable and comfortable
07 March 2025
Everything ran smoothly. The car arrived early and everything was done on it so I could collect early.
06 March 2025
Simply the best could not do enough for me. I have had a car from them before and was very happy with the service, so when I started looking and got messed around by my local dealership's I made a phone call to Halliwell Jones Chester to sort it out.
06 March 2025
Ditto
06 March 2025
Purchase was straightforward with no problems
06 March 2025
Disappointed that my dash cam hadn't been fitted when I picked up my car, plus I had ordered blue brake calipers and red ones had been fitted so my car has to go back to fit dash cam no and calipers
05 March 2025
Staff know their stuff
01 March 2025
Overall, I was extremely satisfied with my experience at the BMW Centre during the purchase and delivery of my new car.
28 February 2025
Excellent
04 February 2025
We were welcomed at the reception desk and although we had not made an appointment we were seen immediately by a sales manager. Steve Wakeman helped us to decide between models and gave us plenty of time to look at the X1 which we eventually purchase
31 January 2025
nothing too much trouble for your staff
31 January 2025
Only one small error (quoted excess mileage charge incorrectly). Otherwise no issues
26 January 2025
Happy with the car Felt listened to
22 January 2025
Very satisfied with the experience and the car so far. Keep up the good work.
16 January 2025
Very friendly Staff Very helpful couldn't do enough for you.
14 January 2025
Excellent service and support
12 January 2025
Ellie Sconnce kept us informed every step of the way , she went above and beyond and a credit to the company
12 January 2025
I am thrilled with my new car, the process was seamless and communication throughout was excellent
06 January 2025
Good service as always
04 January 2025
Ella Rowland was very efficient, helpful and knowledgeable
03 January 2025
Purchase was excellent. Delivery handover not so good as my excellent sales executive was off sick and performed by another staff member
02 January 2025
Looked after well by Tom B.
20 March 2025
Because you have professional staff
20 March 2025
Service was done in a timely manner . Car was washed.
20 March 2025
Again perfect!!
19 March 2025
All car issues resolved as requested.
19 March 2025
A very slick operation
19 March 2025
MOT was fine. None of the promised video health check and inability to provide evidence for GardX regarding a gashed tyre that was replaced on a policy sold to us by Halliwell Jones at the branch. Costed us £250 due to lack of evidence provided
19 March 2025
No issues.
19 March 2025
Helen gave a clear simple explanation of all the add on products and came across really well.
19 March 2025
Service was great and the service advisor was really nice. But not happy about Dave who did the health check.
18 March 2025
Very satisfied the service was thorough and I was kept fully informed throughout the process.
18 March 2025
Comfortable seating area if you need to wait also refreshments
18 March 2025
Paul was brilliant! Would recommend to anyone.
18 March 2025
Exceeded my expectations Georgia did a great job she listened, understood and delivered Thank you
18 March 2025
Great service and very professional.
18 March 2025
Personnel friendly and knowledgeable.
17 March 2025
All staff professional and friendly
16 March 2025
Got what was needed done, technician was unhelpful, courtesy car couldn't adjust insurance excess, had to ask for wipers to be done multiple times, car wasn't cleaned. Basically the whole check in process was pointless.
16 March 2025
Wasn't to happy that I was charged for my filter that was blocked ony screen wash wipers. Never in 30 years of driving had an issue.
16 March 2025
Mike welcomed me when i arrived at the Halliwell Jones and found out when i needed to get the car back and it was back when it was promised for
16 March 2025
Very provery straight forward fecanal
16 March 2025
I need to return for another appointment due to waiting for a part, but the service I receive is good.
16 March 2025
Very friendly staff who couldn't do enough to help. Staff were very approachable and made the whole experience very easy and enjoyable.
16 March 2025
Good friendly & reliable service
15 March 2025
Good friendly staff and great to get my car hoovered and washed
15 March 2025
Efficient service
15 March 2025
Professionally and welcoming
15 March 2025
Good customer service kept me updated on car
15 March 2025
Booking in and service receptionist were excellent, disappointed that yet again no loan car and the fact yet again the fault was not identified.
14 March 2025
Completely satisfied with the service
14 March 2025
Very helpful.
14 March 2025
5 star all the way... Mike enabled me to get my car fixed fir my journey to Penzance
14 March 2025
Quick and easy
13 March 2025
All went well
13 March 2025
Well, you [or more likely the carwashing machine] scratched my car badly, have failed to come back to me about it despite three emails and several phone calls. If and when you do, I may reconsider, depending on your response.
13 March 2025
Ready for me, kept me informed.
13 March 2025
I have tried to get a particular issue fixed 3 times now, it's been repeatedly overlooked/misdiagnosed. Work seems good but rushed. My car's condition is ambiguous. Information relayed to me is imprecise/inaccurate
12 March 2025
Customer Service
12 March 2025
Would recommend Paul Atherton. His personal service and knowledge was superb.
11 March 2025
We found bringing the car into your premises very straight forward and the whole process was made very pleasurable by your customer service representative Keith Brown.
11 March 2025
Pricing
10 March 2025
Pre agreed price efficient friendly staff no waiting or delay being attended to
10 March 2025
The sales representative had no idea or answers for any of the questions I asked about regarding the 'My BMW' app.
09 March 2025
speedy, professional and courteous
09 March 2025
Lack of feedback on progress was annoying.
09 March 2025
My car was cleaned properly and vacuumed which was a great bonus. Paul has exemplary customer service skills and provides a great example of the company.
09 March 2025
See above
09 March 2025
Rectified the issue with minimal effort. Service was efficient and easy to manage.
09 March 2025
The person attendied the car provided all updates.
09 March 2025
Everything was fine. It would be much easier if a car was provided as a substitute whilst work is being done but there never seems to be any available.
08 March 2025
Matt was great
08 March 2025
No complaints
08 March 2025
Excellent all round
08 March 2025
I never give 5 stars, there is always something that can be improved.
07 March 2025
As above
07 March 2025
Very good
07 March 2025
I have really answered this question above first class service and experience
07 March 2025
They thoroughly checked my car and replaced the recall parts. And even cleaned it which was a lovely bonus
06 March 2025
Not really, you've been sending me recall messages for ages. You asked for my car for a 24 hour period and then once you took receipt you rang to say you didn't have the part? Surely you knew that before?
06 March 2025
Service was fast and they even washed my car
06 March 2025
Everything was simple and easy, with helpful staff.
05 March 2025
Overall a great experience but the colleague mentioned £100 in goodwill for the recall in vehicle but had no mention of that when I collected the vehicle. Will I be getting my £100 in goodwill soon.
05 March 2025
Staff were very polite and looked after us.
04 March 2025
As above
04 March 2025
Good deal
04 March 2025
Give video show what are you doing
04 March 2025
Matthew was excellent. He was courteous and helpful and explained the process and costs.
03 March 2025
All work dome to high standard and everything explained thoroughly.
03 March 2025
The service I received from Keith is exactly what I would expect from BMW
03 March 2025
As above but really appreciate the video of the health check
03 March 2025
Quality service. Great atmosphere. Quality workmanship
02 March 2025
As above
02 March 2025
Very friendly efficient service
02 March 2025
as abovr
02 March 2025
All the staff and service extremely helpful
02 March 2025
See above
02 March 2025
As above
02 March 2025
NO COMPLAINTS AT ALL
01 March 2025
They went above & beyond - much appreciated.
01 March 2025
Overall was great, except for the long wait times.
01 March 2025
Friendly greeting professional from the centre host who dealt with us and directed us to Georgina our service advisor, who looked after us really well. All members of staff polite and professional.
01 March 2025
Went out of their was to sort out issues with car .
01 March 2025
Professionalism.
01 March 2025
The same as above
01 March 2025
No problems
28 February 2025
Work was completed in a timely manner
27 February 2025
Just one comment I thought the two replacement tyres I had to have, for MOT, because of cut to one were overpriced
27 February 2025
Great customer service
27 February 2025
Very good
27 February 2025
My advisor was the nicest Iv experienced in any car dealership
27 February 2025
Again always great service with very good staff
27 February 2025
Great service
26 February 2025
Pleased with the way I was treated and the efficiency of the service process and being kept up to date with 'events'.
25 February 2025
I WAS DEALT WITH BY MR MATT RAE, WHOM WAS VERY HELPFUL AND VERY EFFICIENT
25 February 2025
No communication
25 February 2025
Communication was very good. Good answers to my questions, providing me with the detail I needed. Work was completed promptly.
24 February 2025
See above
24 February 2025
Not very accurate with booking in times. I was booked in 08.40 and car didn't move till 15hr then only took less than an hour.
24 February 2025
One of the best service in my life experience
24 February 2025
We have had this particular car serviced by you for the last 12 years to our entire satisfaction.
24 February 2025
Good Communication
24 February 2025
Polite reception with informative progress of vehicle.
24 February 2025
The guy who looked after me went over and above to accommodate me regarding a courtesy car
24 February 2025
Excellent service
23 February 2025
As above
23 February 2025
See above
23 February 2025
The length of time you have to wait for a courtesy car when making an appointment could be improved.
23 February 2025
Very efficient service, Mike was really friendly, and helpful
22 February 2025
Mathew looked after me very well
22 February 2025
However, the customer WiFi was very slow.
22 February 2025
Excellent communication throughout the process
22 February 2025
Top Quality service and staff
22 February 2025
Informative Citnow video of the vehicle health check
22 February 2025
I booked a 1.5 hour EV pit stop service so I could wait. It took 5 hours because the software update kept failing. Not acceptable.
22 February 2025
Made to feel valued
21 February 2025
Kept me informed throughout
21 February 2025
Amazing on all levels. All the guys were brilliant !!!!
20 February 2025
Very satisfied
20 February 2025
Service provided, and the information and advice given were at all times excellent.
20 February 2025
Professional approach on arrival from booking in at Reception to the Service Manager Paul who explained the Loan Car Criteria, the Work being undertaken on my Personal Vehicle and the Health Check Information Produced.
20 February 2025
Georgia was really friendly and gave a good service
19 February 2025
Lead time to get serviced lengthy.
19 February 2025
Very satisfying, nice staff and quick response.
19 February 2025
Excellent. Car was ready before time proposed with a complimentary car wash.
19 February 2025
All enquiries & requirements were adhered to along with a complimentary clean of the vehicle
18 February 2025
Everything went exactly as I was told
18 February 2025
Very professional from start to finish
18 February 2025
Pleasant and helpful staff.
18 February 2025
Unable to connect to Wi-Fi whilst waiting 2 hours for car in customer reception, asked 3 members of staff for help - nobody was really bothered
18 February 2025
Matt was superb from start to finish
18 February 2025
Satisfied with the way it was conducted.
18 February 2025
I am sorry but the service at Chester was below satisfactory I was offered car wash and vacuum but sadly - vacuuming was a tick box exercise with nothing hoovered and the boot was not hoovered either. Car was washed with soap stains left all over
17 February 2025
Couldn't fault the service. Helpful staff, nice showroom so not a problem waiting for car to be dealt with.
17 February 2025
I am giving these low scores to prompt you to provide me with an email address to which I can send a detailed description of the reasons for my dissatisfaction. There is not enough room in this text box. I do not wish to speak to anyone yet.
16 February 2025
The staff are all very professional and very helpful and kept me informed of the progress of the work and what was required ending in a very satisfactory outcome
16 February 2025
East to book in and helpful texts along the way to keep me informed.
15 February 2025
Easy process, dealt with on time
14 February 2025
Very satisfied, this is the second time Mathew has dealt with my service, each time keeping me on informed on the progress of work both with servicing and recall works.
14 February 2025
Contact via text message very helpful
13 February 2025
Excellent service
13 February 2025
Updated constantly while I waited
13 February 2025
Staff were excellent
13 February 2025
The only disappointment was the condition of the vehicle being handed back over to me as I didn't appreciate the car mats being dirty.
12 February 2025
Happy with the service and the communication relating to the work I had done.
12 February 2025
Spot on
12 February 2025
See above
12 February 2025
The car parts were ordered quickly on a Friday and was completed for the following Monday. They were very flexible to accommodate my times. A big thank you to Matt Rae for dealing with my issue. He went above and beyond to make it very easy for me
12 February 2025
God customer service by Matthew Rae. But coolant level needed topping up after 2 days.
12 February 2025
Everything fine except the part needed was not available and on BACK ORDER so will need to return to complete repair
12 February 2025
They did what they said they would and kept me informed at all times.
12 February 2025
friendly staff, clear guides
11 February 2025
As above "quality service" all round
11 February 2025
Kept me informed and rang me to say service done no issues
11 February 2025
Excellent service could not fault in any way
11 February 2025
Easy to deal with
11 February 2025
car was seen promptly and the work carried out with the halliwell jones (rep) matthew making sure all went well. i felt as a customer satisfied and in safe hands.
11 February 2025
Efficient and courteous service especially from Georgia, a very pleasant and knowledgeable Service Advisor
10 February 2025
I rated this highly mainly because of Mike' communication and excellent personal service. We were happy with the car service and condition of the car upon collection.
10 February 2025
No problems on day.
10 February 2025
Claire Rogerson (service manager) kept me updated before, during and after the car was with them.
10 February 2025
Professional and friendly
09 February 2025
Didn't take that long
09 February 2025
Because I have no reason to be unhappy.
09 February 2025
Car on free BMW drivers airbag check, still got washed and hoovered.
09 February 2025
As I have said service on the day was excellent, Sadly the follow up was missing. Would I need written confirmation that the air bag recall was unnecessary should I come to sell the car?
08 February 2025
Excellent service
08 February 2025
Much like above, quick service, always answered any questions, and nothing seemed to much for them.
08 February 2025
Excellent service
08 February 2025
Very friendly staff
07 February 2025
Excellent service
06 February 2025
They did what they said they would do.
06 February 2025
Cost and waiting around
06 February 2025
Good communication and smooth drop and collect
05 February 2025
All work completed on time and as promised
05 February 2025
Please see my answer to question one, I did not bring this issue up at the time because I did not fully realise this until I returned home.
05 February 2025
The remedial work was absolutely fine. It was all the other stuff that very frustrating. It would have been nice to have my car cleaned too. Hope accept as constructive feedback
05 February 2025
Car came back from service with service light still reading on My BMW app. Spent a great deal of time calling and chasing to rectify. In the end raised issue with BMW Connect to get some traction. Also service originally overpriced then discounted
05 February 2025
Mike Lloyd whom I have known for many years now as a service advisor looked after me very well as usual and was particularly helpful this time.
04 February 2025
Fast turnaround, good deal, pleasant experience
04 February 2025
Perfect no matter the problem they can help
04 February 2025
Perfectly happy
04 February 2025
Car called in for recall service. Very welcoming staff, made comfortable while we waited for attention. Amiable and efficient discussion. Nothing too much trouble. Kept informed about progress. Swift turnaround and clean car returned. All in al
04 February 2025
Paul was brilliant - and kept me updated as and when needed.
03 February 2025
All good.
03 February 2025
Quick efficient service
03 February 2025
Everything handled very efficiently
02 February 2025
No worries at all
02 February 2025
Easy to book car in
02 February 2025
It didn't do the job.
02 February 2025
Did everything said they would, the service contact was great
01 February 2025
Paul was good to deal with
01 February 2025
Staff nice but didn't know anything about car. Car moved location and I was not told about it.
31 January 2025
The issue took far too long to resolve, I was passed from Chester to Warrington and back again, multiple failed promises of calls back from Chester, Warrington were excellent though, but Chester provided nothing other than an awful service.
31 January 2025
Georgia was excellent, courteous, polite, kept me well-informed, but parts arrived damaged, work was not properly completed, wash was cursory at best. After 4 days in the workshop.
31 January 2025
Excellent service works carried out quickly and efficiently
31 January 2025
Exerlent service
30 January 2025
The service from the team was excellent. I felt satisfied once my car was returned to me.
29 January 2025
Good experience not completely satisfied because valet was very poor needed to get car cleaned again when got home
29 January 2025
Very satisfied
29 January 2025
service carrried out on time and kept informed
28 January 2025
Excellent experience from beginning to end!
28 January 2025
Very helpful and good communication throughout
28 January 2025
Great facilities and great people.
28 January 2025
M3 touring .. :)
28 January 2025
Good service, efficient.
28 January 2025
Well Looked after
28 January 2025
Matt & all the team polite , courteous , helpful and friendly.
28 January 2025
Kept in touch with details of repair progress
27 January 2025
Superb service
26 January 2025
Always a pleasure to take my car No hassle service
26 January 2025
The only problem was they did not have the parts to hand considering that this had been known recall by BMW for sometime
26 January 2025
Not 5 because I had to wait two weeks to get booked in
26 January 2025
I was happy with the process of having the car serviced . car.I would have been even more satisfied if I had the use of a Courtesy c
26 January 2025
It was very busy and my service took all day. As it was a Motability car and I am disabled I had to ring friends to collect me and then take me back. Normally the service takes one hour and I can wait.
26 January 2025
Keeps me updated with everything
25 January 2025
The staff are helpful and nice but the service isn't great in terms of the turn around time
25 January 2025
Easy drop off and pick up
25 January 2025
Cost too high for the work being done
25 January 2025
Brilliant, knowledgeable, helpful
24 January 2025
Very satisfied always send a video explaining what went on with your vehicle
24 January 2025
The service employee Monique was very professional and at the same time was extremely empathetic.She kept in regular contact throughout .Also,Sean Palmer in the body shop went'above and beyond'to deal with a couple of issues.
24 January 2025
Mike was very pleasant & helpful. The process was easy!
24 January 2025
They were quick and I couldn't fault anything
23 January 2025
I was met in a courteous and professional manner. The staff kept me informed of the progress of the mot and brake fluid service.
22 January 2025
No problems at any stage from arrival to pick up
22 January 2025
No waiting, managed communication with the lease company. All on time
22 January 2025
Easy to book, went through things with me.
21 January 2025
They forgot to clean the inside of my windscreen, as requested on the job sheet.
21 January 2025
Very friendly and helpful
20 January 2025
Looked after very well
20 January 2025
All Ok, Matt was very good
20 January 2025
Staff are professional, friendly and speedy in communications
20 January 2025
Was satisfied with all aspect of the service and couldn't find any faults. Staff were friendly and professional.
20 January 2025
Matt knew my needs and he sorted my problems out with very professional manner.
20 January 2025
Very helpful
19 January 2025
Very satisfied, the sales representative was very accommodating even though we called in a couple of minutes before closing ! we asked if he had any vehicles in stock to meet our needs he looked and next day sent us details, photos and a video.
19 January 2025
Customer focused. Expert fitters do a great job.
19 January 2025
Very courteous
19 January 2025
Again, not happy with the issues found. Drove over 250 miles without the airbox being connected. Exhaust now has a rattle.
19 January 2025
Matt Rae was very helpful
18 January 2025
All very organised. Good communications. And extra car clean which was appreciated.
18 January 2025
Very good updates on service progress via WhatsApp
18 January 2025
Completely satisfied with all aspects
18 January 2025
Staff great
17 January 2025
They did a good job and returned the car to my wife in a short period as requested.
17 January 2025
Great service and friendly people and really quick And got new freebie's
16 January 2025
All good,apart from changing my naamr between booking and arriving? The lady that dealt with me was courteous,knowledgeable and professional.
16 January 2025
Whilst it was a drop snd wait service everything was completed in a timely manner
16 January 2025
Easy in and out
15 January 2025
Excellent service
15 January 2025
Fixed the car recall & washed & vacuumed car
15 January 2025
Mike H is the very best at looking after his customers.
15 January 2025
Excellent Service
15 January 2025
Yet to collect new car but fine so far
14 January 2025
Very professional
14 January 2025
Updates on when the car was going to be ready enabled me to plan my day
14 January 2025
Excellent service all round, very polite and no issues all round.
14 January 2025
Nice staff happy with my car and service
14 January 2025
HAPPY
14 January 2025
Communication great
14 January 2025
Not satisfied Damaged my car for the second time after service
13 January 2025
Paul Atherton was really great. He kept me informed every step of the way, from arrival to talking me through the details before departure. So very helpful. Thank you Paul.
13 January 2025
Excellent all round transparent costs
13 January 2025
Service first class
13 January 2025
Professional and friendly service
13 January 2025
Professional and friendly service. Communication was excellent from booking the service to collection of my car.
13 January 2025
I wasn't able to get a replacement car while my car was in and that was the only downside.
13 January 2025
Mechanic phoned me with an update super impressed
12 January 2025
The level of communication and assistance from the service team was exceptional.
12 January 2025
good service
12 January 2025
Very good service
11 January 2025
??
11 January 2025
Premium service, great waiting area and cost reasonable
10 January 2025
Just how service should be.
09 January 2025
The service I've received from Halliwell Jones has always been very good.
09 January 2025
Excellent service from start to finish
09 January 2025
Generally very good
09 January 2025
Keith kept me informed throughout the day. Thanks
09 January 2025
Dealing with Keith and onwards fine.
09 January 2025
They treated me very well as someone who is only early 20s. I got treated just like everyone else
09 January 2025
They completed all the work on-time
09 January 2025
The lady that dealt with the service was excellent, a credit to your company
09 January 2025
All queries dealt with.
08 January 2025
Very satisfied
08 January 2025
Service was very good. My car was cleaned despite asking for it not be done. When I picked it up the car it had streaks all over and was not as pristine as when it went in. So not pleased, so had to spend a few hrs polishing it??
08 January 2025
Courteous, professional, good comms, good service.
07 January 2025
Excellent service
06 January 2025
Very quick check in and collection, excellent service
06 January 2025
Excellent service as always.
05 January 2025
Good service
05 January 2025
Keith ensured I was kept informed throughout the whole process and each member of staff I encountered were very friendly and helpful
04 January 2025
I was in a lot of pain by the time I left at 4.30 pm since 10.45 am that morning. As a motability customer I believe you should have added the ad blue or told me before the point that I was collecting the vehicle and given me a chance to pay for it.
04 January 2025
Great communication but unfortunately my service inspection light has come on which should have been reset during the service
04 January 2025
Professional and efficient service with excellent customer updates on work required
30 December 2024
I would have liked my vehicle to be collected and dropped off or a courtesy car provided
30 December 2024
Satisfied
29 December 2024
All good
19 March 2025
Excellent service from the team.